Advanced Communication and Interpersonal Skills

Facilitating Change through Effective Communication

Format availability:


5 Days

Introduction to the course

Crystal clear communication is crucial for all organisations wishing to be market leaders. It is essential in creating highly effective workforces and productive teamwork. Building lasting rapport with people enables individuals to develop trust, openness, and meaningful relationships. In this increasingly technological world of email, SMS, WhatsApp, face to face communication is on the decline, even though there is strong evidence that productive face to face interactions are more effective in building future business.

This highly interactive training course investigates tried and trusted management processes, procedures and methodology used by many blue-chip companies to build productive and cohesive units. The skills offered from this course establish strong working relationships with individuals at all levels. In this course you will explore advanced behavioural techniques, alongside pure communication, and leadership styles.

Course details

At the end of this training course, you will learn to:

  • Utilise effective and efficient communication and influencing skills to ensure targets and tasks are fulfilled on time
  • Gain commitment and support from colleagues using innovative engagement and motivation tools
  • Massively improve your leadership skills
  • Understand how to encourage and develop your staff
  • Gain a working knowledge of behavioural leadership techniques to enable you to build lasting and meaningful rapport with internal and external customers alike

This training course is suitable for a wide range of professionals but will greatly benefit:

  • Individuals who need to persuade others in an ethical manner
  • Individuals are being developed for promotion
  • Individuals who wish to improve their rapport building skills
  • Individuals designated as having leadership potential
  • Individuals who’s KPIs rely strongly on communication skills
  • Individuals who need to disseminate newly learned skills, or key information to others
  • Individuals within a training role for their organisation


  • The art of building lasting rapport
  • Creating a climate of trust within the workplace
  • Crystal clear communication through enhanced listening and questioning techniques
  • The ability to create a positive first impression every time
  • How to read international body language
  • Key concepts of NLP and Emotional Intelligence
  • The skills to create a positive work environment where teams and individuals are motivated and committed to achieve well-formed outcomes
  • How to communicate with small, or large audiences
  • Understand the key drivers to progress with enthusiasm and assurance
  • Notice your unconscious messages and following your intuitions

Professional certificate & Accreditation

Master the art of effective and efficient communication skills that will build a productive workplace and engaging teams.

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

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Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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