An Intensive 5-day Training Course

Advanced Office Management &
Effective Administration Skills

Managing and Supporting Your Organisation

INTRODUCTION TO THE COURSE

The KC Academy Advanced Office Management & Effective Administration Skills training course offers an in-depth, hands-on learning experience, helping you build the essential competencies required to excel as an Office Manager, Administrator, or Executive Secretary. It focuses on enhancing your interpersonal and behavioral skills to manage different management styles and teaches effective strategies for handling competing priorities.

By becoming more adept in your role, you'll streamline your work processes and increase your value to both management and key stakeholders. Office Managers must excel at juggling numerous tasks and acting as the go-to person for problem-solving. Being indispensable means developing strong organizational skills, clear communication, and the ability to handle the unexpected. This training course will support you in mastering these crucial skills.

This Advanced Office Management & Effective Administration Skills training course will highlight:

  • Mastering communication and interpersonal skills
  • The significance of time management and workflow optimization
  • Building professional relationships and networking effectively
  • Strengthening personal resilience and stress management techniques
  • Creative thinking, problem-solving, and decision-making strategies

COURSE DETAILS

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OBJECTIVES

Upon completing this Advanced Office Management & Effective Administration Skills training course, you will:

  • Prioritize tasks efficiently and handle multiple responsibilities
  • Improve decision-making, problem-solving, and stress management skills
  • Enhance your communication and interpersonal effectiveness
  • Manage difficult behaviors and workplace challenges
  • Learn to apply assertiveness for stronger workplace influence
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TRAINING METHODOLOGY

Participants in this Advanced Office Management & Effective Administration Skills training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. training course activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.

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ORGANISATIONAL IMPACT

By attending this Advanced Office Management & Effective Administration Skills training course, employees will help the organization by:

  • Fostering a proactive mindset
  • Increasing creativity and productivity
  • Improving motivation and customer service focus
  • Reducing absenteeism through stress management
  • Boosting interpersonal and self-awareness skills
  • Enhancing time management across teams
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PERSONAL IMPACT

Delegates will gain:

  • A boost in self-confidence and motivation
  • Insight into various management styles and their application
  • Enhanced stress management and self-awareness
  • Sharper communication and presentation skills
  • Improved organizational skills and time management techniques
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WHO SHOULD ATTEND?

This KC Academy Advanced Office Management & Effective Administration Skills training course is designed for:

  • Office Managers
  • Team Leaders
  • Administrators
  • Supervisors
  • Secretaries
  • Support Staff
  • PAs

DAILY AGENDA

Day 1: Taking Control of Your Work Life
  • Understanding and Clarifying Purpose, Vision and Mission
  • External and Internal Customer Service
  • The Secret to Working Smarter rather than Harder
  • Controlling, Prioritising and Organising Your Work
  • Gaining an insight into your Strengths and Weaknesses
  • Making Your Office User-friendly and Efficient
Day 2: Essential Administrative Skills
  • Mind Mapping Techniques
  • Right Brain / Left Brain Theory
  • Managing Larger Projects to Meet Deadlines
  • Planning and Problem Solving Skills
  • Managing Meetings Effectively
  • Working with more than One Manager
Day 3: Vital Communication Skills
  • Communication Styles and When to Use Them
  • Communicating with Confidence
  • Win-Win Conflict Resolution
  • Understanding and using Body Language
  • Understanding Gender Differences in Communication
  • Understanding Different Personality Types and How to Deal with them
Day 4: Developing as a Professional
  • Listening Skills – seek first to understand then to be understood
  • Creating a Professional Image
  • Leadership Skills
  • How to Make Presentations with Confidence and Power
  • Painless Methods for Giving Corrective Feedback
  • Best Practices for Delivering Positive Feedback
Day 5: Self-Empowerment and Self-Management
  • Understanding the Main Causes of Stress
  • How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
  • The Essential Skills of Emotional Intelligence
  • Using Emotional Intelligence at Work
  • Becoming a more Proactive, Responsible and Self-aware Person
  • Continuing Professional Development - where to go from here
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Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates.

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This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

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