INTRODUCTION TO THE COURSE
A vital concept for any organisation is communication through electronic means, which allows for the geographical dispersion of organisation members. Online collaboration via email, discussion boards, chat, and other methods such as telephone and facsimile communications, are primary contributors to removing time and space in today’s organisational concept. Companies use electronic communications to enhance their business and avoid obstacles with their clients or partners. Virtual Communication is also a common form of interaction for individuals. The use of Virtual Communication allows people to interact in different ways and combine many forms of media in the process.
However, just because Virtual Communication gets there faster does not mean you should spend less time and effort on the mechanical details. All business and personal correspondence project an image of you and your organisation. A Virtual Communication document full of grammar, punctuation and spelling errors will tax the reader’s patience and lessen your credibility. In the battle for the reader’s on-screen attention, carefully written Virtual Communication free from mechanical errors is sure to come out on top. This Advanced Virtual Communication Skills online training course highlights the protocols and develops the skills and abilities necessary to ensure every message is well-crafted.
This online training course will highlight:
- Self-awareness; personal strengths as well as skills gaps in Virtual Communication
- Advanced Virtual Communication skills on a variety of media
- Understanding corporate & industry styles Virtual Communication
- Correcting common pitfalls and Virtual Communication issues
- Enhanced skills across all Virtual Communication devices
COURSE DETAILS
Objectives
At the end of this training course, you will learn to:
- Improve personal impact, persuasion and influence techniques
- Enhance their corporate communication skills
- Apply assertive Communication, especially when dealing with difficult situations
- Developed practical ways of communicating electronically
- Be able to demonstrate advanced Virtual Communication skills via different media
Who should Attend?
This training course is suitable for a wide range of professionals but will greatly benefit:
- Professionals responsible for web and corporate imaging
- Staff who communicate both internally and primarily externally to clients
- Managers and Team Leaders running virtual teams
- Virtual team members responsible for direct communication with corporate clients.
- Human resource professionals involved with internal & external Virtual Communication.
DAILY AGENDA
Day 1 to Day 2
- Different ways to communicate electronically
- Video conferencing, online meetings, e-mail, and apps
- Instant messaging, social media, blogs, and corporate websites
- The psychology of communication
- Virtual Communication barriers and how to overcome them
- Recognising Virtual Communication advantages and disadvantages
- Making e-learning work (seminars, webinars & meetings)
- The risks of Virtual Communication and how to avoid them
- Using email effectively
- Steps for email etiquette
- Social media communication
- Avoiding social media mistakes
Certificate
- On successful completion of this training course, KC Academy Certificate will be awarded to the delegates.