An Intensive 5-day Training Course

Best Practices in Revenue Protection:
Metering, Billing & Loss Reduction

INTRODUCTION TO THE COURSE

This Revenue Protection training course offers comprehensive and engaging exploration into minimizing non-technical losses within the electricity and water metering sectors. Participants will delve into effective methods for identifying and preventing these losses by examining data-driven insights, enhancing meter security, and equipping personnel with the necessary skills to address financial discrepancies.

The training course provides participants with a solid foundation in revenue protection as a strategic financial response to income leakage. It examines proven approaches to detecting electricity theft in traditional metering systems, evaluates their vulnerabilities, and explores how smart metering technology can enhance loss prevention efforts through advanced data analysis and embedded security mechanisms. Additionally, the training course investigates the role of regulations, legal frameworks, and license obligations in shaping effective revenue protection strategies.

A series of case studies will be incorporated to contextualize theoretical knowledge, offering practical applications that attendees can implement within their own organizations. While smart metering is a core focus, the broader principles addressed are applicable to wider consumer and stakeholder engagement strategies, making the training course relevant to a variety of professionals even beyond the immediate metering environment.

This KC Academy training course will cover:

  • Key contributors to non-technical losses in electricity and water sectors
  • Safety risks associated with insecure metering systems
  • Techniques to detect and address utility theft
  • Industry best practices for minimizing revenue leakage
  • Smart metering advantages and their application in revenue protection
  • Leveraging compliance frameworks to support loss reduction
  • Comprehensive training in modern revenue protection strategies

COURSE DETAILS

Objectives Icon

OBJECTIVES

Upon completing this Revenue Protection training course, participants will be able to:

  • Gain insights into the causes and impact of non-technical losses
  • Enhance their capability to interpret and utilize data analytics
  • Identify risks related to unauthorized energy use
  • Apply investigative techniques aligned with industry best practices
  • Design and implement effective internal revenue protection mechanisms
  • Adopt a proactive approach to process improvement and compliance
Methodology Icon

TRAINING METHODOLOGY

In this Revenue Protection training course, goals of each participant are discussed to ensure their needs are fulfilled, as far as possible. Formal delivery, group work, short videos and case studies are used throughout the week. Questions are encouraged throughout, particularly at the daily wrap-up sessions. This provides opportunities for participants to discuss specific issues and, if possible, find appropriate solutions. General discussions are employed to highlight points and to illustrate particular conditions.

Organizational Impact Icon

ORGANISATIONAL IMPACT

Participants will return to their organizations equipped to:

  • Evaluate and mitigate the financial impact of non-technical losses
  • Enhance workplace safety through improved metering practices
  • Use data to identify revenue leakage and take corrective action
  • Apply new insights to build efficient, secure operational frameworks
  • Strengthen relationships with regulatory bodies and other stakeholders
Personal Impact Icon

PERSONAL IMPACT

On a personal level, attendees will:

  • Develop a strong understanding of the issues surrounding non-technical losses
  • Learn how to respond effectively to unsafe practices
  • Improve their ability to assess data and address detected issues
  • Gain knowledge in implementing revenue protection protocols
  • Understand the legal and regulatory landscape related to metering
  • Build collaborative networks with industry stakeholders
Target Audience Icon

WHO SHOULD ATTEND?

This KC Academy Revenue Protection training course is suitable to a wide range of industry professionals who are seeking to gain a strategic overview of the concepts and methodologies, alongside practical tips and advice for planning and developing a Revenue Protection solution, including:

  • Smart Meter Project Managers
  • Smart Meter Deployment
  • Business Analysts
  • Meter Asset Coordinators
  • Operational Field Managers
  • Electrical / Water Engineers / Water Supervisors

DAILY AGENDA

Day 1: Introduction to Non-Technical Losses
  • Goals and Discussion
  • Understanding of Non-Technical Losses
  • Definition of Energy Theft
  • Revenue Protection in the UK / Worldwide
  • Regulation / Legislation
  • Supplier Licence Conditions
  • Theft Risk Assessment Scheme (TRAS)
Day 2: Traditional & Smart Metering
  • Traditional Meters & Security
  • Methods of Tradition Metering Theft
  • Smart Meters
  • Smart Meter Installation Rollout in Great Britain
  • Worldwide Case Studies / Lessons Learnt
  • Smart Meter Revenue Protection
  • Meter Tamper Alerts
Day 3: Building a Revenue Protection Function
  • Benefits of Revenue Protection
  • Setting up a Revenue Protection Team
  • Back-office Processes
  • Field Activity Processes
  • Internal Department Interaction
Day 4: Revenue Protection Training
  • Analysing Data
  • Raising Reactive Visits
  • Revenue Protection Officers
  • Metering Knowledge
  • Regulation, Legislation, Licence Conditions
  • Customer Interaction
Day 5: Strategic Partnerships
  • Building Effective Partnerships
  • Promoting Awareness
  • UK Revenue Protection Association
  • International Utility Revenue Protection Association
Objectives Icon

Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates.

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