Best Practices in Revenue Protection:
Metering, Billing & Loss Reduction

Format availability:

In-Person

Duration:

5 Days

Introduction to the course

This KC Academy Revenue Protection training course has been developed as a comprehensive and interactive course on reducing non-technical losses in the electricity and water metering businesses. Exploring the benefits of having robust processes to identify and sustain the reduction of non-technical losses through analysing data, physically identifying and making the metering secure, and training people to recover the financial losses.

Course attendees will receive a thorough grounding of why revenue protection is a useful financial solution to revenue leakage. Looking at best practices in locating energy theft in traditional meters and the security issues of those meters, and also understanding the difference smart metering will add to revenue protection, by utilising data and analysing enhanced security measures within the meter to determine if electricity / water is being stolen. To understand how regulation, legislation and license conditions can be a contributing factor to how revenue leakage can be reduced.

Case studies will support the theories to make the learnings very practical for application to the attendees’ own businesses and organisations. Many of the principles that are established in the course will be applicable to stakeholder / consumer engagement at large, and not just in the context of smart metering, therefore delegates might consider attending even if they are not already directly involved in smart metering. 

This KC Academy training course will highlight:

  • What constitutes Electricity and Water non-technical losses?
  • The Dangers of Unsafe Metering
  • How to Identify Theft of Electricity and Water?
  • Promote Best Practices to Reduce Revenue Leakage
  • Understanding the Benefits of Smart Metering
  • Utilising Regulation, Legalisation and Licence Conditions
  • Revenue Protection Training

Course details

At the end of this KC Academy training course, you will learn to:

  • Understand the issue of non-technical losses
  • Learn how to analyse data
  • Understand the danger of energy theft
  • Learn investigation best practices
  • Design robust processes within your business
  • Develop and apply best practices

In this KC Academy Revenue Protection training course, goals of each participant are discussed to ensure their needs are fulfilled, as far as possible. Formal delivery, group work, short videos and case studies are used throughout the week. Questions are encouraged throughout, particularly at the daily wrap-up sessions. This provides opportunities for participants to discuss specific issues and, if possible, find appropriate solutions. General discussions are employed to highlight particular points and to illustrate particular conditions.

This KC Academy training course will allow delegates to interact and gain shared experiences of others along with:

  • Understand the cost of non-technical losses
  • Understand safety issues
  • Analyse data to identify issues
  • Develop skills and knowledge to implement effective revenue protection processes
  • Build strategic partnerships with key stakeholders

On successful completion of this KC Acedmy training programme, delegates will be able to understand:

  • An understanding of non-technical losses
  • Implications of unsafe activities
  • Analyse data and react on issues found
  • Develop skills and knowledge to implement effective revenue protection processes
  • Develop a sound understanding of regulation, legislation and license conditions
  • Build strategic partnerships with key stakeholders

This KC Academy Revenue Protection training course is suitable to a wide range of industry professionals who are seeking to gain a strategic overview of the concepts and methodologies, alongside practical tips and advice for planning and developing a Revenue Protection solution, including:

  • Smart Meter Project Managers
  • Smart Meter Deployment
  • Business Analysts
  • Meter Asset Coordinators
  • Operational Field Managers
  • Electrical / Water Engineers / Water Supervisors

Daily Agenda

DAY 1:
Introduction to Non-Technical Losses
  • Goals and Discussion
  • Understanding of Non-Technical Losses
  • Definition of Energy Theft
  • Revenue Protection in the UK / Worldwide
  • Regulation / Legislation
  • Supplier Licence Conditions
  • Theft Risk Assessment Scheme (TRAS)
DAY 2:
Traditional & Smart Metering 
  • Traditional Meters & Security
  • Methods of Tradition Metering Theft
  • Smart Meters
  • Smart Meter Installation Rollout in Great Britain
  • Worldwide Case Studies / Lessons Learnt
  • Smart Meter Revenue Protection
  • Meter Tamper Alerts
DAY 3:
Building a Revenue Protection Function
  • Benefits of Revenue Protection
  • Setting up a Revenue Protection Team
  • Back-office Processes
  • Field Activity Processes
  • Internal Department Interaction
DAY 4:
Revenue Protection Training 
  • Analysing Data
  • Raising Reactive Visits
  • Revenue Protection Officers
  • Metering Knowledge
  • Regulation, Legislation, Licence Conditions
  • Customer Interaction
DAY 5:
Strategic Partnerships
  • Building Effective Partnerships
  • Promoting Awareness
  • UK Revenue Protection Association
  • International Utility Revenue Protection Association

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

Enroll now

Click on a date to enroll and save your seat
Dubai
28 Aug-01 Sep 2023
Fee: $5,950
London
06-10 Nov 2023
Fee: $5,950
Course customization available
Course customization available

This training course is available to be conducted at your own page, at your own time. Request for a quotation now, our training advisor will contact you promptly

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