An Intensive 5-day Training Course

Business Resilience and
Continuity Masterclass

The Resilience Edge: A 5-Day Masterclass for Competitive Advantage

INTRODUCTION TO THE COURSE

In today's dynamic and unpredictable business landscape, unexpected disruptions can have a devastating impact on your organization's operations, reputation, and financial stability. From natural disasters and cyberattacks to supply chain disruptions and economic downturns, unforeseen events can significantly impact revenue, disrupt customer relationships, and erode stakeholder confidence.

This Business Continuity and Resilience Masterclass equips you with the critical knowledge and practical skills to build a resilient organization that can effectively navigate crises, minimize downtime, and protect your bottom line.

By the end of this KC Academy Business Continuity and Resilience Masterclass, you will have the confidence and expertise to:

  • Minimize the impact of disruptions on your business.
  • Protect your organization's reputation and customer relationships.
  • Maintain business operations and ensure continued revenue generation.
  • Improve employee morale and enhance organizational agility.
  • Gain a competitive advantage by demonstrating your organization's resilience.

COURSE DETAILS

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OBJECTIVES

At the end of this Business Continuity and Resilience Masterclass, you will learn to:

  • Understand the criticality of business continuity and resilience in today's dynamic environment.
  • Identify, assess, and prioritize potential threats and risks to your business operations.
  • Develop and implement robust business continuity and disaster recovery plans.
  • Enhance crisis management capabilities, including communication, decision-making, and stakeholder engagement.
  • Foster a culture of resilience within your organization.
  • Leverage technology to improve business continuity and resilience.
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ORGANISATIONAL IMPACT

By enrolling employees on this Business Continuity and Resilience Masterclass, organizations will see the following benefits and impact on their operations:

  • Improved Employee Engagement and Retention
  • Enhanced Organizational Reputation
  • Increased Competitive Advantage
  • Improved Customer Service and Satisfaction
  • Enhanced Innovation and Creativity
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PERSONAL IMPACT

By enrolling and completing this training course, delegates will note the following personal impact on their understanding of Business Resilience and Continuity:

  • Enhanced Crisis Management Skills:
  • Improved Problem-Solving and Decision-Making Abilities
  • Increased Situational Awareness
  • Improved Communication and Interpersonal Skills:
  • Greater Confidence in Handling Uncertainty:
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WHO SHOULD ATTEND?

This KC Academy Business Continuity and Resilience Masterclass will benefit a wide range of professionals, including:

  • Business Owners and Executives
  • Senior Managers and Directors
  • Risk and Compliance Professionals
  • Operations and Supply Chain Managers.
  • IT Managers and Security Professionals
  • Human Resources Managers
  • Project Managers
  • Consultants

DAILY AGENDA

Day 1: Foundations of Business Continuity and Resilience
  • Define and explain the key concepts of business continuity and resilience.
  • Describe the impact of globalization, technology, and emerging threats on business resilience.
  • Identify potential threats and vulnerabilities within a hypothetical case study scenario.
  • Analyze the potential impact of a specific disruption (e.g., cyberattack) on a hypothetical organization's operations.
  • Develop a preliminary list of potential risk mitigation strategies for the hypothetical case study.
Day 2: Business Impact Analysis & Risk Management
  • Recall the key components of a Business Impact Analysis (BIA).
  • Explain the relationship between critical business functions and organizational dependencies.
  • Conduct a simplified BIA exercise, identifying critical business functions and their associated impacts.
  • Evaluate the potential impact of different disruption scenarios on a chosen critical business function.
  • Develop a preliminary risk register for a specific department within the organization.
Day 3: Developing and Testing Business Continuity Plans
  • List the key elements of a comprehensive business continuity plan (BCP).
  • Explain the importance of developing and maintaining a BCP.
  • Develop a simple recovery procedure for a specific business process (e.g., data backup and recovery).
  • Evaluate the feasibility and effectiveness of a proposed recovery strategy for a specific scenario.
  • Draft a high-level BCP for a specific department or function within the organization.
Day 4: Crisis Management & Communication
  • Recall the key principles of crisis communication, including message development and stakeholder engagement.
  • Describe the role of social media and other digital channels in crisis communication.
  • Develop a crisis communication message for a specific scenario (e.g., data breach, product recall).
  • Evaluate a case study of a successful and unsuccessful crisis communication response.
  • Develop a simple crisis communication plan for a specific department or function.
Day 5: Building a Culture of Resilience & Continuous Improvement
  • List the key elements of fostering a culture of resilience within an organization.
  • Explain the importance of employee training and awareness programs in building resilience.
  • Evaluate the effectiveness of a current company policy related to business continuity.
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Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates.

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This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

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