An Intensive 5-day Training Course

Corporate and Organisational Communication

Brand, Reputation and the Bottom Line

INTRODUCTION TO THE COURSE

Corporate communications is all about the way in which businesses and organisations communicate with their internal and external stakeholders. At the heart of corporate communication lie an organisation’s brand and reputation. The role of a corporate communications department or team is to create, nurture and protect a consistent image and identity. This involves supporting and coordinating communications activities throughout the organisation, promoting and policing the brand and developing and executing a communications strategy.

Effective corporate communication promotes loyalty both inside and outside the company which builds profitable customers and positively impacts the bottom line. This training course enables both newcomers and experienced practitioners to explore the range of skills and actions that lead to success. The strategies, tools and techniques that you will learn will help your organisation to achieve its strategic objectives.

This Corporate and Organisational Communication training course will highlight:

  • The ways in which successful brands are developed
  • The art of coordinating without needing power
  • Strategic thinking and planning
  • Stakeholder communication
  • Marketing communications

COURSE DETAILS

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OBJECTIVES

By the end of this training seminar you will be able to:

  • Explore the range of activities that comprise corporate communications
  • Understand the dimensions of brand and identity and how to control them
  • Discover how to understand and map different stakeholder journeys
  • Learn about the neurosciences and their role in today’s communications
  • Discover how to develop an effective strategy
  • Develop your corporate communications toolkit
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TRAINING METHODOLOGY

This training course uses a wide variety of proven adult learning techniques to ensure effective assimilation and retention of the information presented. This training course is highly interactive and will prompt delegates to reflect on their own thinking, communication style and practice.

Your Tutor will guide and facilitate learning using a wide variety of methods including direct input, video, discussions, case studies and group and individual exercises to focus on the themes of the course, practice skills and receive feedback.

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ORGANISATIONAL IMPACT

Your company will benefit in the following ways:

  • Increased coordination of and support for everyday communication
  • Stronger brand communication
  • Increased protection from potentially damaging crises
  • More focussed internal and customer communication
  • A stronger bottom line
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PERSONAL IMPACT

The personal benefits to be derived from attending this training course include the following:

  • Greater ability to affect other people’s actions
  • Improved ability to target specific stakeholder groups
  • Greater understanding of strategy and how to develop it
  • Improved understanding of the levers that affect loyalty
  • Understanding of change and how to enable it
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WHO SHOULD ATTEND?

This training course is suitable to a wide range of professionals but will especially benefit:

  • Corporate Communications Practitioners / Managers
  • Public Relations Officers / Managers
  • Public Affairs Practitioners
  • Marketing Officers / Managers
  • Anyone planning a career in PR

DAILY AGENDA

Day 1: Corporate Communications Evolution
  • What is corporate communication and why is it important?
  • Working with the C suite
  • Exploring corporate strategy to define your role
  • From inside out – how staff knowledge and morale affects customers
  • The loyalty ladder
  • The skills of persuasion
Day 2: Brand, Image and Identity
  • Purpose and identity
  • Brand and corporate identity
  • Brand personality and promise
  • Tone of voice and message consistency
  • The message house and how to use it
  • Brand values – walking the talk
Day 3: Stakeholder Communications
  • Mapping your regular stakeholders
  • Different stakeholder journeys
  • Moments of truth and touchpoints
  • Internal communications
  • Knowledge sharing
  • Crisis communication
Day 4: Communications Strategy
  • Starting from your corporate vision, mission, values and strategy
  • Translating corporate goals into communications goals
  • SMART objectives
  • Creating your KPIs
  • From strategy to tactics – developing your communications plan
  • Resource planning
Day 5: Change Management, Marcomms and Evaluation
  • Change communication – the critical difference in change management
  • Supporting the change makers
  • Marketing communications and the bottom line
  • Gathering and using data
  • Measuring success - ROI
  • Continuous professional development
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Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates.

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