Imagine transforming frustrating service encounters into moments of delight. Envision customers raving about your brand and returning with loyalty. This transformative power lies within the human-centered approach of Design Thinking for Service Excellence.
Our immersive 5-day program equips you with the tools and mindset to reimagine your service landscape. Led by an experienced practitioner with a proven track record in helping organizations thrive, you'll embark on a journey of:
This program is for you if:
Leave behind the realm of good service, and step into the extraordinary world of service excellence. Join us and discover how design thinking can unlock your organization's potential and create customers who are not just satisfied, but truly wowed.
Harness the power of design thinking to elevate your service game and leave customers raving. This intensive KC Academy training course equips you with the essential skills and knowledge to:
Our Design Thinking for Service Excellence program utilizes a blended learning approach, merging:
This KC Academy training course isn't just about individual skill development; it's about empowering you to drive profound change within your organization. Beyond personal benefits, Design Thinking for Service Excellence generates a ripple effect, leading to tangible and lasting organizational impact:
Enhanced Customer Satisfaction and Loyalty:
Increased Revenue and Market Share:
Improved Operational Efficiency and Cost Reduction:
Empowered and Engaged Employees:
Data-Driven Decision Making:
Culture of Innovation and Continuous Improvement:
By mastering design thinking for service excellence, you'll unlock a range of personal benefits that will empower you throughout your career:
Sharpen Your Critical Thinking and Problem-Solving Skills:
Boost Your Creativity and Innovation:
Develop Empathy and Customer Centricity:
Enhance Your Collaboration and Communication Skills:
Become a Change Agent and Leader:
This KC Academy training is designed for a diverse range of professionals who share a passion for enhancing service experiences and driving organizational excellence. If you identify with any of the following roles or aspirations, then Design Thinking for Service Excellence is for you:
Operations and business leaders:
Additionally, this training course benefits professionals from various industries, including:
Day 1: Empathize and Define
Day 2: Ideate and Prototype
Day 3: Test and Refine
Day 4: Implement and Iterate
Day 5: From Prototype to Action
There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.
You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.
Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.
Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.
It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.
This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly
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