An Intensive 5-day Training Course

Effective Frontline Leadership

Empowering the Workplace for Greater Impact

INTRODUCTION TO THE COURSE

Why is it that some organisations are so responsive to changes in the marketplace, updating technology and meeting customer needs and others aren’t? It links directly to effective leadership at all levels of the organisation but especially at frontline level. Many organisations claim “people are our most important asset” but research shows that employees frequently admit to giving 50% or less of their potential. Effective team leaders know that they get closer to 100% when they empower their team with their imagination and energy.

Whilst there is no single formula, this comprehensive Effective Frontline Leadership training course explores the critical role of frontline leaders in creating and sustaining employee engagement as a driver for well-being, growth, and profitability within the organisation. Delegates will examine the leadership competencies, skills and behaviours required to build and maintain successful teams and productive outcomes. If you are a frontline leader of teams, this training course offers a compendium of ideas and grounded theory that will impact your practice immediately.

This KC Academy Effective Frontline Leadership training course will feature:

  • Awareness and application of the values embedded in employee engagement
  • The fundamental cognitive, emotional, and behavioural skills necessary for front line leadership
  • The impact of personal management and leadership style on employee engagement
  • Tools and techniques enabling delegates to evaluate and measure organisational engagement
  • The role of frontline leadership at the point of interface between organisation and employees

COURSE DETAILS

Objectives Icon

OBJECTIVES

By the end of this Effective Frontline Leadership training course, participants will be able to:

  • Define engagement and review the compelling business case for its implementation
  • Show delegates with techniques to measure, sustain and generate engagement
  • Evaluate how leaderships style may positively or negatively impact employee engagement
  • Recognise “the collective power of wisdom” to generate collaborative practice
  • Evaluate and enhance motivation against theoretical models
  • Understand and apply theories of effective team performance
Methodology Icon

TRAINING METHODOLOGY

This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The highly interactive and participative training course includes skilled practical examples and activities relating to the chosen topics. These will include targeted exercises, case-studies, as well as highly relevant videos and active, thought-provoking discussions on the topics covered.

Target Audience Icon

WHO SHOULD ATTEND?

This KC Academy Effective Frontline Leadership training course is designed for professionals across all functions or disciplines but will especially benefit those with frontline leadership responsibilities, who wish to evaluate progressive management practices which engage the “hearts and minds” of those they lead. It is also suitable for:

  • Aspiring HR Professionals
  • Newly appointed managers
  • New graduates

DAILY AGENDA

DAY 1: Employee Engagement and Business Success
  • What is employment engagement
  • The business case for engagement - Impacts business success
  • Analysis and measurement of engagement
  • The impact of frontline leadership on engagement, productivity, and commitment
  • What do engaging leaders actually do
  • What style of leadership does the role demand
DAY 2: Frontline Leadership to Capture Hearts and Minds
  • Self-review & evaluation of frontline skills that build engagement
  • Personality and management/leadership style - Psychometric assessment and review
  • Authentic leadership to inspire people to exceed performance expectations
  • The shadow of the leader - Impact and influence
  • Emotional Intelligence (EI) and its role in engagement
  • Creating the inspirational vision - The key elements of alignment
DAY 3: Aligning Performance to Create Trust & Engagement
  • The power of trust
  • Collective wisdom to enhance decisions
  • Team purpose - Performance management, KPI’s and MBO’s
  • The importance of behaviours - Building a team charter
  • Performance audits, reviews, and implications
  • Evaluating potential and performance - Grid for talent management review
DAY 4: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
  • Task and job allocation - Right player right position
  • Improving team dynamics - positive and negative group behaviours
  • Successful delegation - The achieving results through the efforts of others
  • Motivating people - Core skills and practical steps
  • Enhancing productivity and alignment by balancing positive and negative interactions
  • Dealing with poor performance - Coaching for team and individual performance issues
DAY 5: Creating a Culture of Engagement through Generous Frontline Leadership
  • Core essential for generous frontline leadership
  • The front tine leadership challenge - Creating a culture of connection
  • Action planning against the employee engagement model
  • When engagement goes too far - Pitfalls of an overdone strength
  • Balancing pressure with performance
  • Review of week and closure
Objectives Icon

Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates

RELATED CATEGORIES

OTHER TRAINING COURSES

YOU MIGHT BE INTERESTED AS WELL…

CLASSROOM

Diplomatic Process and Practice

16-20 Jun 2025
London, United Kingdom
CLASSROOM

Mastering Contract Management and Administration

26-30 May 2025
Amsterdam, The Netherlands
CLASSROOM

Advanced Key Account Management (Public Sales)

28 Apr-02 May 2025
Paris, France
CLASSROOM

The 10-Day MBA for Oil and Gas Professionals

19-30 May 2025
Houston, USA
CLASSROOM

Strategic Thinking and Planning for Optimum Success

21-25 Apr 2025
Amsterdam, The Netherlands
CLASSROOM

Operations Strategy for Leaders

26-30 May 2025
London, United Kingdom
CLASSROOM

The 10-Day Essential Skills for Oil & Gas Managers & Supervisors

21 Jul-01 Aug 2025
London, United Kingdom
CLASSROOM

Advanced Professional Certificate in Strategic Management

28 Apr-02 May 2025
Barcelona, Spain
CLASSROOM

Result Based Leadership

05-09 May 2025
Dubai, UAE
CLASSROOM

Adaptive and Agile Leadership Bootcamp

22-23 Jun 2026
London, United Kingdom

FREQUENTLY ASKED QUESTIONS

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Are there prerequisites or language requirements?

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

How many students are in a course? Who will be my classmates?

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

Do I need specific equipment to take Online Courses?

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

How can I register?

You can register for a KC Academy training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

READY TO GET STARTED?

Connect with our team to learn more about our customised learning and development solutions.

SUBSCRIBE TO OUR NEWSLETTER

Stay up to date with our latest insights on leadership, strategy and other topics that are relevant to your business. No spam, great content.