Essential Leadership & Management Skills for Parliamentary Employees

Building Accountability, Action and Agility Into Your Team Culture

Format availability:


1 Day

Introduction to the course

Whether you are new to management or a seasoned senior manager, this KC Academy short course will help to both hone your skills and inspire new ones.

An effective manager requires ongoing professional development. This KC Academy course will provide you with the latest thinking and strategies in management and focus on the elements of leadership that you most need for the specifics of your Parliamentary team, such as time management, communication skills and priority management.

This KC Academy training course will explore:

  • How to be more effective, increase personal impact, make better use of time, and delegate appropriately
  • The benefits of clear communication, influence through building rapport, how to recognize and manage conflict
  • Key factors and steps in team building, people management and how to motivate
  • Mastering people management & team leadership through dynamic coaching, mentoring and development
  • Understanding and defining the key aspects and potential of your role

Course details

This training course will help Parliamentary employees understand the fundamental principles of how to effectively manage people and lead teams, and share how to share this knowledge through active coaching and mentoring.

At the end of this training course, you will learn to:

  • Understand your role as manager and leader
  • Establish clear objectives and standards of performance for your teams
  • Manage your workload using effective prioritisation and delegation techniques
  • Maximise your influencing skills through skilled communication
  • Build an effective team and exceed expectations

This programme will help develop influencing and delegation skills and increase the focus and effectiveness of your whole team. They assist new managers in learning to lead and empower your Parliamentary team to reach their full potential.

Participants who have shared and practised different ways of performing the key leadership functions offer:

  • Increased self-awareness, flexibility and confidence.
  • Motivated to deal with operational tasks
  • Better able to stand back from the everyday detail
  • Capable of focusing on the longer-term organisational needs
  • Secure in the knowledge that their team are truly capable, or able to identify why not

Participants will be exposed to and gain:

  • Increasing career flexibility: managers with these skills are in short supply
  • A range of different approaches to leadership and management practice
  • The ability to select leadership and management approaches most suitable for their situation and personal style
  • Confidence through the opportunity to experiment with key techniques before applying them in the workplace
  • The self-assurance to move beyond traditional assumptions about the ‘right’ way to manage

This KC Academy course is suitable for any individual with managerial or leadership capacities within Parliament. It is also suitable for Parliamentary staff who are looking to enhance and prepare for the next step in their professional journey and are actively looking how to be a better leaders in the future.

This training course is suitable for a wide range of professionals but will greatly benefit: 

  • Office Managers
  • Chiefs of Staff
  • Senior Caseworkers
  • Constituency staff
  • Senior Parliamentary Assistants
  • Individuals who are looking to manage their teams more effectively



  • Understanding Your Role
  • Different approaches to leadership
  • Personal Effectiveness, Time Management and Delegation
  • Setting Personal and Team Objectives
  • A Model for Effective Delegation
  • Channels of Communication
  • Effective Listening Skills
  • Persuasion and Negotiation: The Keys to Personal Influence
  • Managing Conflict Assertively
  • Coaching for Personal and Team Growth
  • Feedback Skills
  • Development Planning

Professional certificate & Accreditation

This training course has been designed for parliamentary staff to enhance their leadership and people management skills.


Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

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Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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