In today's competitive landscape, delivering mere customer service just doesn't cut it anymore. Customers crave engaging experiences, not just solutions to problems. This “From Service to Experience: The Customer Journey Transformation” training course empowers you to become a customer experience champion, equipped to build deeper relationships, anticipate needs, and transform each interaction into a powerful growth opportunity.
This immersive 5-day training course equips you with the tools and mindset to achieve just that. You'll dive deeper than traditional customer service training, gaining mastery in:
More than just skills, you'll cultivate a passion for exceeding expectations. Through interactive lectures, role-playing exercises, real-world case studies, and group activities, you'll gain practical tools and confidence to:
This transformative journey isn't just for customer service representatives. Whether you're in sales, marketing, account management, or any role that touches the customer experience, this program empowers you to make a significant impact.
Invest in your growth, invest in your organization's success, and join us on the journey From Service to Experience: The Customer Journey Transformation Course.
Over the course of 5-days, this training course explore:
Building Lasting Relationships:
Driving Growth Through Innovation and Proactive Solutions:
Embedding Customer Centricity in Your Organization:
This 5-day training course goes beyond traditional lecture-based learning, immersing participants in a dynamic and interactive learning environment.
This diverse training methodology ensures the training course caters to different learning styles, encourages active participation, and translates well into real-world application. By combining theory with practical exercises, participants gain valuable skills and confidence to deliver exceptional customer experiences.
Attending the "From Service to Experience: The Customer Journey Transformation Course” can bring about a multitude of positive impacts for your organization, ranging from direct financial benefits to improved employee morale and culture. Here's a breakdown of some key areas:
Beyond the organizational benefits, attending the "From Service to Experience: The Customer Journey Transformation Course” can also have a significant personal impact on participants. Here are some key areas where you can expect to see growth and development:
The "From Service to Experience: The Customer Journey Transformation Course” offers valuable insights and skill development for a wide range of professionals, making it beneficial for individuals with varying roles and responsibilities. Here's a breakdown of who would particularly benefit from attending:
Frontline Customer Service Representatives:
Account Managers and Sales Professionals:
Marketing and Communications Specialists:
Leaders and Managers at All Levels:
Other Relevant Roles:
Day 1: The Shift: From Transactions to Transformations
Day 2: Mastering the Art of Communication
Day 3: Building Lasting Relationships: More Than Transactions
Day 4: Driving Growth Through Innovation & Proactive Solutions
Day 5: Embedding Customer Centricity in Your Organization
There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.
You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.
Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.
Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.
It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.
This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly
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