Healthcare Communications

During this five-day training course, you will learn:

• The fundamentals of interpersonal skills and building rapport with patients, colleagues, and other stakeholders in a professional manner.
• Common difficulties encountered by the professionals and patients in a clinical setting and how to overcome them.
• Listening techniques which encourage the patients to talk more and facilitate the interaction between the patient and the professional.
• Enhance your presentation skills as a doctor, healthcare, or science worker to deliver technical information in an understandable and engaging way
• How to communicate key messages through the various mediums such as employee intranet, social media, and patient-practice correspondence.
• Accurately communicate health information to the public, and discern medical and scientific facts as an individual within media or communications

• Health administrators, consultants, researchers, health service and public health practitioners, in mid to senior roles, will benefit from improving their communications skills in relation to sharing healthcare news and research.
• This course is also suited to doctors, physicians, nurses, specialists, pharmacists, and medical scientists who need to manage challenging conversations with patients.
• Doctors, physicians, nurses, specialists, pharmacists, and medical scientists who wish to improve their presentation skills when delivering technical information to a range of audiences.
• Front-office and administrative staff communicating with patients and sharing information.
• Media and communications professionals can also take advantage of this course by learning to better discern medical facts from myth, and accurately communicating health information to the public.
• A healthcare communication employee responsible for the delivery of internal and external communications.
• A spokesperson for a hospital or healthcare organisation looking to enhance your ability to deliver press conferences and handle media interviews and accurately communicate health information to the public.