Managing Conflicts & Difficult Situations

By the end of this Managing Conflicts & Difficult Situations training course, participants will be able to:

• Identify the root causes and common triggers of conflict in the workplace
• Assess personal and team conflict styles using recognized profiling tools
• Respond to emotional triggers with self-awareness and empathy
• Differentiate between assertive, passive, and aggressive behaviour styles
• Apply targeted communication techniques to de-escalate tension
• Resolve conflict constructively to support team cohesion and performance
• Strengthening trust, respect, and collaboration in challenging situations

This highly interactive and engaging training course will use a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays, targeted videos and relevant discussions. A key part of the learning process is the sharing of different experiences as well as experimenting with novel – and sometimes challenging – practical techniques. A Personality / Social Styles profile will be used to give you an insight into how your own, and others, personality can contribute to creating or resolving conflicts. In addition, a Thomas Kilmann Conflict Mode type profile will reveal your own default conflict-management strategy and how you can utilize this self-knowledge to your advantage.

Organizations will benefit from:

• A more resilient, emotionally intelligent leadership team
• Fewer disruptions caused by unresolved conflict or toxic behaviour
• Improved team morale, trust, and cooperation
• Increased capacity for difficult conversations, resulting in better decision-making
• Enhanced leadership credibility and interpersonal communication across departments
• Greater focus on productivity and strategic outcomes, rather than personal tensions

Participants will gain:

• Deeper self-awareness and emotional regulation skills
• Ability to recognize and respond to conflict early and effectively
• Practical tools to manage difficult conversations with confidence
• Greater influence and credibility as a leader or team member
• Improved ability to build trust and resolve disagreements constructively
• A core leadership skill that supports future promotions and senior roles

This KC Academy Managing Conflicts & Difficult Situations training course is suitable to a wide range of Ambitious Professionals, but will greatly benefit:

• Managers and Team Leaders
• Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
• Junior / Middle Managers new to their role, or with experience but little previous training