Do you have to deal with difficult personalities and behaviours? Most colleagues and team members are reasonable and co-operative but occasionally we must deal with more difficult and demanding professional relationships! Difficult behaviour absorbs lots of our time and drains our energy. Also, the overall performance of our organisation often suffers as a result. It is therefore essential that difficult behaviour is addressed and dealt with efficiently and effectively.
Handling difficult conversations well can put a stop to poor team performance, financial misunderstandings, and plain old unrealistic client expectations before they become issues that put your objectives at serious risk. But even the most experienced leaders can feel nervous about having a difficult conversation. They’re awkward and it can be hard to know what to say and how to say it.
This Managing Successful Conversations training course strikes a fine balance between being professionally kind and being blunt enough to get your point across. Being able to handle a difficult conversation successfully can not only transform your leadership into something more manageable but also more engaging for everyone. In this course we will explore the five simple steps for handling difficult conversation successfully
This training course will highlight:
By the end of this training seminar, you will be able to:
This training course will use the latest thinking in adult learning principles including experiential exercises, self-assessments, video dramatizations, skill-based practices, case studies, and group discussion. The emphasis will be on applying good practice; all activities will focus on Managing Successful Conversations.
This training course is suitable to a wide range of professionals but will especially benefit:
Learn the tools and technique to manage successful conversation for enhanced performance and better employee engagement, through this training course.
There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.
You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.
Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.
Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.
It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.
This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly
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