Introduction to the course
Do you have to deal with difficult personalities and behaviours? Most colleagues and team members are reasonable and co-operative but occasionally we must deal with more difficult and demanding professional relationships! Difficult behaviour absorbs lots of our time and drains our energy. Also, the overall performance of our organisation often suffers as a result. It is therefore essential that difficult behaviour is addressed and dealt with efficiently and effectively.
Handling difficult conversations well can put a stop to poor team performance, financial misunderstandings, and plain old unrealistic client expectations before they become issues that put your objectives at serious risk. But even the most experienced leaders can feel nervous about having a difficult conversation. They’re awkward and it can be hard to know what to say and how to say it.
This Managing Successful Conversations training course strikes a fine balance between being professionally kind and being blunt enough to get your point across. Being able to handle a difficult conversation successfully can not only transform your leadership into something more manageable but also more engaging for everyone. In this course we will explore the five simple steps for handling difficult conversation successfully
This training course will highlight:
- Turning difficult people into motivated productive team members
- Stopping individuals demotivating the rest of the team and work towards achieving a harmonious environment
- Reduce the number of negative and aggressive situations
- Adapt your communication style to suit different behaviours
- Create an environment that is friendly, supportive, and successful
Professional certificate & Accreditation
Learn the tools and technique to manage successful conversation for enhanced performance and better employee engagement, through this training course.