Do you have to deal with difficult personalities and behaviours? Most colleagues and team members are reasonable and co-operative but occasionally we must deal with more difficult and demanding professional relationships! Difficult behaviour absorbs lots of our time and drains our energy. Also, the overall performance of our organisation often suffers as a result. It is therefore essential that difficult behaviour is addressed and dealt with efficiently and effectively.
Handling difficult conversations well can put a stop to poor team performance, financial misunderstandings, and plain old unrealistic client expectations before they become issues that put your objectives at serious risk. But even the most experienced leaders can feel nervous about having a difficult conversation. They’re awkward and it can be hard to know what to say and how to say it.
This Managing Successful Conversations training course strikes a fine balance between being professionally kind and being blunt enough to get your point across. Being able to handle a difficult conversation successfully can not only transform your leadership into something more manageable but also more engaging for everyone. In this course we will explore the five simple steps for handling difficult conversation successfully
This training course will highlight:
By the end of this training seminar, you will be able to:
This training course will use the latest thinking in adult learning principles including experiential exercises, self-assessments, video dramatizations, skill-based practices, case studies, and group discussion. The emphasis will be on applying good practice; all activities will focus on Managing Successful Conversations.
This training course is suitable to a wide range of professionals but will especially benefit:
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