This training course will be delivered by a recognised world-class professional and will include a range of lively and interactive training methods, including exercises, role plays, case studies, practice sessions and group discussions. The learning experience will be grounded on instructor-led presentations that highlight key issues to focus on and supported by a reference manual containing examples of best practice.
Participants will make presentations and receive personal feedback on their performance. Discussions will enable participants to share their own experiences with the rest of the group. Using the most up to date world-class materials, the instructor will take delegates through a journey of learning new skills and give them the confidence to use these skills on their return to their duties.