INTRODUCTION TO THE COURSE

In today’s evolving business environment, the role of office professionals is more dynamic and demanding than ever before. This highly practical and engaging Professional Skills for Administrators & Secretaries training course equips administrative professionals, secretaries, and office support staff with the core competencies required to excel in their roles and contribute significantly to workplace productivity.

Designed to build confidence and professionalism, this training course covers essential skills such as time management, communication, planning, problem-solving, and personal effectiveness. Participants will learn how to take initiative, prioritize effectively, deal with workplace challenges calmly, and present themselves with credibility and confidence.

Through interactive exercises, real-world case scenarios, and group discussions, delegates will gain the tools and mindset needed to thrive in a fast-paced office environment and support their teams and executives more efficiently.

This Professional Skills for Administrators & Secretaries training course will highlight:

  • The critical skills and behaviors of successful administrative professionals
  • Techniques to plan, prioritize, and manage multiple responsibilities
  • Strategies for effective workplace communication and interpersonal collaboration
  • Practical methods for managing workplace stress and handling pressure
  • Tools to present yourself professionally and increase your personal impact

COURSE DETAILS

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Objectives

By the end of this Professional Skills for Administrators & Secretaries training course, participants will be able to:

  • Demonstrate the key qualities and mindset of a highly competent office professional
  • Communicate more effectively with managers, colleagues, and clients
  • Improve organizational and time management capabilities
  • Manage work-related stress and stay productive under pressure
  • Build confidence in managing workplace challenges and interpersonal dynamics
  • Set and achieve meaningful goals to enhance personal and team performance
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Training Methodology

This particular Professional Skills for Administrators & Secretaries training course is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training course so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.

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Organisational Impact

Organisations will benefit from:

  • Enhanced professionalism and productivity among administrative staff
  • More effective communication within teams and departments
  • Improved task and time management leading to operational efficiency
  • A confident, well-equipped workforce capable of handling office pressures
  • Stronger internal collaboration and support for senior leadership
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Personal Impact

Participants will gain:

  • Greater self-awareness and confidence in their professional capabilities
  • Better communication and emotional intelligence in dealing with colleagues and stakeholders
  • Tools to prioritise, plan, and manage competing tasks effectively
  • Improved coping strategies for stress and workplace pressure
  • A refined sense of professional presence and workplace etiquette

 

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Who should Attend?

This KC Academy Professional Skills for Administrators & Secretaries training course is suitable to a wide range of professionals but will especially benefit:

  • Administrators
  • Secretaries
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Supervisors
  • Business Support Staff

DAILY AGENDA

Day 1: Competencies and Time Management
  • Assessing prior skills and knowledge
  • Competencies required for excellence as an office professional
  • Perceptions, attitudes and beliefs – How they affect performance
  • Learning styles / thinking styles – Your strengths and weaknesses
  • Time management skills
Day 2: Organising and Planning
  • Goal setting including setting SMART objectives
  • Planning
  • Mind mapping
  • Problem solving and decision making
  • Managing meetings
Day 3: Communication Skills
  • Understanding assertive communication
  • Dealing with conflict and aggression
  • Listening skills
  • Questioning skills
  • Body language and its importance in building effective relationships
Day 4: Team Working
  • Conflict management and resolution
  • Dealing with difficult people
  • Managing upwards
  • Workplace stress management
  • Working effectively as part of a team
Day 5: Presentation Skills
  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills
  • Review of the week
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Certificate

  • On successful completion of this training course, KC Academy Certificate will be awarded to the delegates.