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Course topic:
Format availability:
In-Person, Online streaming
Duration:
5 Days
Introduction to the course
This practical and highly popular Professional Skills for Administrators & Secretaries training course enables new and developing office professionals to make a powerful and positive impact in the workplace. It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment.
This engaging, fun, and interactive Professional Skills for Administrators & Secretaries training course will help you to become more organised, to plan and prioritise and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.
This Professional Skills for Administrators & Secretaries training course will highlight:
- The core competencies required by an effective office professional
- Time management, being more organised and prioritising effectively
- Setting goals and maximising the potential to achieve and exceed them
- Communication skills
- Team working
- Presenting yourself with impact
Course details
By the end of this Professional Skills for Administrators & Secretaries training course you will be able to:
- Apply the skills and attributes of a first-class office professional in your workplace
- Present yourself more confidently
- Communicate effectively with managers, colleagues and all organisational
- Handle the difficulties and pressures of working in a modern office
- Prioritise, plan and manage time more efficiently
This particular Professional Skills for Administrators & Secretaries training course is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training course so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.
Delegates attending this Professional Skills for Administrators & Secretaries training course will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:
- Increased employee confidence and self belief
- Better interpersonal and communication skills
- Implementing more effective time management
- A more motivated and developed workforce
- The ability to deal with pressure in the workplace
This Professional Skills for Administrators & Secretaries training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following:
- Increased visibility and recognition from others in the workplace
- The confidence to contribute more towards achieving workplace objectives
- Identifying personal strengths and areas where improvements are needed
- The skills to manage emotions and workplace stress
- How to deal with conflict in a positive way
- An understanding of how to handle competing priorities in a more effective manner
This Professional Skills for Administrators & Secretaries training course is suitable to a wide range of professionals but will especially benefit:
- Administrators
- Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Supervisors
- Business Support Staff
Daily Agenda
DAY 1:
Competencies and Time Management
- Assessing prior skills and knowledge
- Competencies required for excellence as an office professional
- Perceptions, attitudes and beliefs – How they affect performance
- Learning styles / thinking styles – Your strengths and weaknesses
- Time management skills
DAY 2:
Organising and Planning
- Goal setting including setting SMART objectives
- Planning
- Mind mapping
- Problem solving and decision making
- Managing meetings
DAY 3:
Communication Skills
- Understanding assertive communication
- Dealing with conflict and aggression
- Listening skills
- Questioning skills
- Body language and its importance in building effective relationships
DAY 4:
Team Working
- Conflict management and resolution
- Dealing with difficult people
- Managing upwards
- Workplace stress management
- Working effectively as part of a team
DAY 5:
Presentation Skills
- Telephone skills
- Writing skills
- Email etiquette
- Presentation skills
- Review of the week
Frequently Asked Questions
There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.
You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.
Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.
Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.
It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.
Enroll now
Click on a date to enroll and save your seat
Course customization available
Course customization available
This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly
