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Course topic:
Leadership and Management, Projects, Contracts and Purchasing
Format availability:
In-Person
Duration:
5 Days
Introduction to the course
This Advanced Stakeholder Management training course will sharpen your skills in confidently managing stakeholder relationships. The contemporary world of work revolves around stakeholders – suppliers, customers, employees, shareholders, financiers and many more; Project working typically increases the span and quantity of stakeholders, because of the indirect reporting lines, which often cross functional or even organizational boundaries. In the old days, management by command and control was effective and got things done, but these days, much more is required in terms of analyzing the relationships with the high priority stakeholders and managing them productively.
By attending this training course, you will gain insights from short and specific theory blocks covering good practices, interactive exercises simulating stakeholder management situations, case study analysis, interpreting video materials and much more. You will also learn how to use Reflective Practice to analyze stakeholder encounters, following a helpful process that leads to the creation of powerful lessons that you can apply to your future work, to increase your effectiveness and increase your ability to impress people at all levels of an organization.
This Advanced Stakeholder Management training course will highlight:
- Vital aspects of working with high priority stakeholders
- Leveraging a defined stakeholder management process, to ensure a sound approach
- Separating high priority stakeholders from others
- Developing the key relationships with the high priority stakeholders
- Dealing with high pressure situations and resolving disagreements productively
Course details
At the end of this Advanced Stakeholder Management training course, you will learn to:
- Develop an understanding of the stakeholder environment
- Craft strategies and plans that lead to successful outcomes
- Create impactful actions to manage stakeholder expectations
- Achieve beneficial outcomes from challenging situations
- Learn from experience and constantly improves your knowledge, skills, and practices
This Advanced Stakeholder Management training course is built around a series of short theory blocks (approximately 35% of the course activity time), with the rest of the activities being highly interactive, including case study analysis, role plays and other simulations, viewing and interpreting video content at regular points. Participants will also benefit from feedback from their peers, as well as from a highly experienced instructor, who will lead the course.
After their participants return from the Advanced Stakeholder Management training course, benefits to the organization include.
- Better project outcomes, from clearer understanding of stakeholder requirements
- Reduced costs in projects, due to clearer expectations being established earlier
- Faster project benefit delivery, due to early agreements accelerating the schedule
- Increased productivity, through enhanced stakeholder relationships
- Improved morale, through reduced conflict levels
- More time available to spend on achieving successful outcomes
After attending the Advanced Stakeholder Management training course, delegates will be able to;
- Feel confident dealing with high priority stakeholders
- Assess the stakeholder environment in a structured manner
- Understand their stakeholders’ requirements and expectations
- Develop stakeholder management plans, based on appropriate strategies
- Manage the interpersonal relationships with priority stakeholders, at all levels
- Create continuous learning by reflective practice and improve their skills further
This Advanced Stakeholder Management training course will greatly benefit anyone who needs to interact with high priority stakeholders in their professional role – this course is aimed at people who already have some experience of managing stakeholders, including
- Executives and managers
- Junior managers and supervisors
- Professional managers and staff, including HR, Finance and other business partners
- Personnel involved in transformation initiatives
- Internal consultants
- Program, project and PMO personnel
Daily Agenda
DAY 1:
First Principles of Managing Stakeholders
- Self-assessment of current skill levels and identification of areas for development
- The stakeholder engagement lifecycle, process, and key stages
- The potential outcomes from poorly conducted stakeholder engagement
- Negative factors in stakeholder engagements and how to avoid them
- Critical success factors in successful stakeholder engagements
DAY 2:
Developing an Appropriate Personal Brand and Projecting a Strong Image
- What is a personal brand and what does appropriate mean?
- The elements of a successful personal brand – education, experience, personality, authenticity, values, performance, providing value, consistency
- Developing your value proposition and ‘elevator pitch’
- How to create presentations and reports that impress stakeholders
- Gaining access to senior stakeholders
DAY 3:
Assessing the High Priority Stakeholders
- Circles of Influence, differing frameworks and their use
- A range of frameworks for assessing stakeholder priority and their pros and cons
- Stakeholders’ self-image, needs, concerns and behaviors
- Social style – quickly analyze stakeholder behavior and decide how to respond for a positive outcome – a deep dive into the technique
- Influencing without power, techniques, and tips for making a high impact
DAY 4:
Engaging and Managing Your Stakeholders
- Developing a stakeholder communications strategy
- Identifying specific concerns and tailoring the messages accordingly
- Creating a tailored stakeholder communications and engagement plan
- Setting up and managing stakeholder meetings
- Managing disagreements and moving to a productive outcome
DAY 5:
Negotiating Successful Outcomes
- The processes of negotiation
- Developing your negating position
- Negotiating using a principled approach
- Dealing with challenges
- Driving negotiations to mutually successful outcomes
Frequently Asked Questions
There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.
You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.
Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.
Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.
It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.
Enroll now
Click on a date to enroll and save your seat
Course customization available
Course customization available
This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly
