INTRODUCTION TO THE COURSE

This Crisis Management training course offers participants the basics in identifying, preventing, and controlling crises and helps understand the importance and challenges faced when addressing Crisis Management, which is vital for the safety and security of human life, revenues and reputation. During this training course, Crisis Management activities from preparation to training and compliance are covered, various stages of a crisis are discussed, Crisis Management functional structure, roles & responsibilities and procedures are also discussed.

This KC Academy training course emphasizes the importance of communication and making instant and effective decisions at the different stages of the Crisis: pre-crisis, crisis, and post-crisis, including the assessment and identification of the most common weaknesses found to adjust and improve. The training course concludes by elaborating on the distinction between Crisis Management and Risk Management which are often confused.

This training course will highlight:

  • What is Crisis Management
  • Types of Crisis
  • Business Continuity Planning (BCP) & Crisis Management
  • Stages of a Crisis & Crisis Management Process Steps
  • The Crisis Management Team & The Crisis Communications Team
  • The Crisis Management Plan
  • The Crisis Management Command Centre
  • Exercising the Crisis Management Plan
  • Crisis Management vs Risk Management

COURSE DETAILS

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Objectives

At the end of this training course, you will learn to:

  • Understand the definitions of critical terms of Crises & Crisis Management
  • Explore the different stages of a Crisis
  • Identify the Crisis Management process Steps
  • Define the Roles & Responsibilities of The Crisis Management Team
  • Develop a Comprehensive Crisis Management Plan
  • Learn how to set up a Crisis Management Command Centre
  • Create a Crisis Management Checklist
  • Distinguish between Crisis Management and Risk Management
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Who should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

  • Risk / Compliance Management Functions
  • Internal Audit Functions
  • Internal Control Functions
  • Security / Safety / Facility Management Functions
  • Governing Body & CEO Level
  • Executive Management and Directors
  • Senior Management and Middle Management
  • It also targets senior management levels up to the CEO and Governing Body level involved in the Executive Management Team for Crisis Management.

DAILY AGENDA

Day 1: Introduction to Crisis Management
  • What is a Crisis, What is Crisis Management
  • Why we Need Crisis Management
  • Types of Crises
  • Non Physical Damage Crises
  • Physical Damage Crises
  • Business Continuity Plan (BCP)
  • Prevention Plan
  • Emergency Response Plan
  • Business Resumption Plan
  • Crisis Management fit within BCP
Day 2: Crisis Management Process
  • Stages of a Crisis
  • The Pre-Crisis Stage
  • The Acute-Crisis Stage
  • The Post-Crisis Stage
  • Crisis Management Steps
Day 3: Crisis Management Structure
  • The Executive Management Team (EMT)
  • EMT Roles during Crisis Stages
  • The Crisis Management Team (CMT)
  • CMT Roles and Responsibilities
  • Exercising the CMT
Day 4: Crisis Management Structure
  • The Crisis Communications Team
  • The Crisis Communications Policy
  • The Crisis Management Plan (CMP)
  • The Crisis Management Command Center
  • Crisis Management Checklist
Day 5: Exercising the Crisis Management Plan
  • Exercising the Crisis Management Plan
  • Objectives of The Exercise
  • Planning the Exercise
  • Performing the Exercise
  • Evaluating the Exercise
  • Updating the Crisis Management Plan
  • Crisis Management vs. Risk Management
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Certificate

  • On successful completion of this training course, KC Academy Certificate will be awarded to the delegates.