Crisis Management Masterclass

Commanding Disaster Prevention, Recovery and Business Continuity

Format availability:



5 Days

Introduction to the course

This Crisis Management training course offers participants the basics in identifying, preventing, and controlling crises and helps understand the importance and challenges faced when addressing Crisis Management, which is vital for the safety and security of human life, revenues and reputation. During this training course, Crisis Management activities from preparation to training and compliance are covered, various stages of a crisis are discussed, Crisis Management functional structure, roles & responsibilities and procedures are also discussed.

This KC Academy training course emphasizes the importance of communication and making instant and effective decisions at the different stages of the Crisis: pre-crisis, crisis, and post-crisis, including the assessment and identification of the most common weaknesses found to adjust and improve. The training course concludes by elaborating on the distinction between Crisis Management and Risk Management which are often confused.  

This training course will highlight:

  • What is Crisis Management
  • Types of Crisis
  • Business Continuity Planning (BCP) & Crisis Management
  • Stages of a Crisis & Crisis Management Process Steps
  • The Crisis Management Team & The Crisis Communications Team
  • The Crisis Management Plan
  • The Crisis Management Command Centre
  • Exercising the Crisis Management Plan
  • Crisis Management vs Risk Management

Course details

At the end of this training course, you will learn to:

  • Understand the definitions of critical terms of Crises & Crisis Management
  • Explore the different stages of a Crisis
  • Identify the Crisis Management process Steps
  • Define the Roles & Responsibilities of The Crisis Management Team
  • Develop a Comprehensive Crisis Management Plan
  • Learn how to set up a Crisis Management Command Centre
  • Create a Crisis Management Checklist
  • Distinguish between Crisis Management and Risk Management

This training course is suitable for a wide range of professionals but will greatly benefit:

  • Risk / Compliance Management Functions
  • Internal Audit Functions
  • Internal Control Functions
  • Security / Safety / Facility Management Functions
  • Governing Body & CEO Level
  • Executive Management and Directors
  • Senior Management and Middle Management
  • It also targets senior management levels up to the CEO and Governing Body level involved in the Executive Management Team for Crisis Management.

Daily Agenda

DAY 1:
Introduction to Crisis Management
  • What is a Crisis, What is Crisis Management
  • Why we Need Crisis Management
  • Types of Crises
  • Non Physical Damage Crises
  • Physical Damage Crises
  • Business Continuity Plan (BCP)
  • Prevention Plan
  • Emergency Response Plan
  • Business Resumption Plan
  • Crisis Management fit within BCP
DAY 2:
Crisis Management Process 
  • Stages of a Crisis
  • The Pre-Crisis Stage
  • The Acute-Crisis Stage
  • The Post-Crisis Stage
  • Crisis Management Steps
DAY 3:
Crisis Management Structure
  • The Executive Management Team (EMT)
  • EMT Roles during Crisis Stages
  • The Crisis Management Team (CMT)
  • CMT Roles and Responsibilities
  • Exercising the CMT
DAY 4:
Crisis Management Structure  
  • The Crisis Communications Team
  • The Crisis Communications Policy
  • The Crisis Management Plan (CMP)
  • The Crisis Management Command Center
  • Crisis Management Checklist
DAY 5:
Exercising the Crisis Management Plan 
  • Exercising the Crisis Management Plan
  • Objectives of The Exercise
  • Planning the Exercise
  • Performing the Exercise
  • Evaluating the Exercise
  • Updating the Crisis Management Plan
  • Crisis Management vs. Risk Management

Professional certificate & Accreditation

Know the importance of communication and making instant and effective decisions at the different stages of the crisis: the pre-crisis, during the crisis and post-crisis.

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

Enroll now

Click on a date to enroll and save your seat
01-05 Jul 2024
Fee: $5,950
16-20 Sep 2024
Fee: $5,950
Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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