Leading and Managing Change

Change Management Best Practices for Organisational Sustainability

Uncertainty and change requires organisations to recognise leadership and employee sentiments and explore new ways of working for business continuity.

This KC Academy "Leading and Managing Change" course will provide attendees with change management insights and best practices to assist organisations in minimising the impact of organisational change on people, operations, and businesses.



29 Aug - 02 Sep 2022
$ 5,950
14 - 18 Nov 2022
$ 5,950



5 Days



This KC Academy Leading & Managing Change course focuses on the vital area of Leading Change, Organisational Culture and Change, Organisational Development (OD) and Work Psychology.

During this KC Academy Leading & Managing Change course, delegates will learn how to deal with change before, during, and after its implementation. 

They will learn how to transform employee attitudes towards change, as is it often met with fear and resistance. Delegates will also enhance their communication skills, which will help them address opposition to change effectively. As well as this, delegates will learn how to apply their knowledge of Change Management in practical terms to real work scenarios.

This training course will explore:

  • The Difference between Change Management and Change Leadership
  • The Importance of Communication during Change
  • Strategies and Tools for Effective Change Management
  • Managing Employee's Resistance to Change
  • The Psychology of Work


At the end of this training seminar, attendees will be able to:

  • Understand Human Psychology
  • Define what change is and how it impacts the way people work
  • Design a suitable change management model in their workplace
  • Identify people's responses to change and explore the reasons why people resist change
  • Describe organisational culture
  • Develop practical skills in change leadership
  • Design and Implement an effective Organisational Development (OD) based on improved performance


Attendees on this KC Academy "Leading & Managing" Change course will receive thorough training on the subjects covered by the seminar outline with the facilitator utilising various proven adult learning teaching and facilitation techniques.


  • Practical methodologies that can help improve change management initiatives.
  • Understand the  importance of workplace psychology in change management
  • Build a compelling vision for change with all those involved
  • Develop a best practice to achieve organisational effectiveness
  • Apply to change leadership principles to achieve successful change initiatives
  • Develop a Strategy Focused Organisation (SFO)  through the Implementation of Change


  • Learn the essential ingredients of change leadership
  • Develop skills in change management and Leadership suitable for any organisation
  • Learn how to use practical change leadership tools
  • Understand the five psychological phases of change management
  • Appreciate issues around changing organisational culture
  • Learn how to Develop and Implement an effective Performance Management System as a result of Change Management


This KC Academy course is intended for anyone interested in managing or expanding their knowledge of organisational change. This training course will also benefit managers responsible for implementing and leading organisational change.

Furthermore, anyone looking to implement a change methodology within their organisation may find this course useful. Example professions include Project Managers, Change Managers, and those who work in Human Resources.

  • All Managers and Leaders who wish to enhance their competencies in change management
  • All Human Resource (HR) Personnel
  • People who are likely to take up managerial positions in the future that will involve managing change
  • Engineers and other Technical Professionals moving into Organisational Development (OD) or Business Partner (BP) roles
  • Occupational Health & Safety and training staff involved in change management

Course Outline


Understanding Human Psychology and its Impact on Change Management

  • What is Human Psychology?
  • Tip of the Iceberg Concept
  • Understanding Yourself
  • Developing  Self-awareness,  Trust  and  Communication 
  • How Attitudes are formed?
  • Motivation at Workplace and What Drives People to be Motivated
  • The Key Drivers of Change
  • The Need for Change Management


Approaches to Organizational Change

  • Where do you start with Organizational Change?
  • Anticipated Reaction to Change
  • What are typically the things which are required to Change?
  • Define the Scale of Organizational Change
  • Approaches to Organizational Change
  • Steps required to Implement Change
  • How to Sustain Change?
  • What is the impact of Appreciative Inquiry on Change Management?
  • Organizational Alignment around the Change


Change Management and Change Leadership

  • The Five Psychological Phases of Change and their Effective Management
  • Difference between Change Management and Change Leadership
  • Leadership and Culture in Change Management
  • Change Management and Emotional Intelligence impact on Organization Performance
  • The Key Components of Emotional Intelligence Link to Leadership
  • Emotional Quotient (EQ) vs. Intelligence Quotient (IQ)


Organisational Development (OD)

  • What is Organisational Development?
  • Introduction to Performance Management Tool Namely the Balanced Scorecard
  • Defining Strategy and How to Translate It into Action and Execution
  • SWOT and PESTEL Analysis
  • Barriers and Success Factors to Strategy Execution – Culture, Leadership and Human Factors
  • Building a Strategy Focused Organisation (SFO)
  • Introduction to Strategy Maps


Developing Performance Contracts Framework and Scoring Mechanism

  • Developing Business Plan Methodology to Achieve the Strategic Direction of the Organization
  • Developing and Implementing Performance Contracts Framework between CEO and Functional Managers within the Organization
  • Developing a Comprehensive Balanced Scorecard and Scoring Mechanism for your organization using EXCEL
  • Seminar Review and Wrap-up
Bespoke Solutions

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