Mastering Emotional Agility at Work

Using Emotional Agility to Build Skills, Strengthen Relationships and Lead More Effectively

Format availability:



5 Days

Introduction to the course

This Mastering Emotional Agility at Work training course covers the emotional tools for effective teamwork and team management. The concept of Emotional Agility introduces a new way of relating to yourself and the world around you. Those with high emotional intelligence and agility tend to succeed in most areas of their lives. Effective leaders do not suppress or deny their inner experiences. In contrast, they approach them with mindfulness, values, and productivity-developing what we call emotional agility. The ability to manage one's thoughts and feelings is essential in today's complex, fast-changing knowledge economy.

In this training course, participants will learn how to handle their emotions effectively, learn how to identify and manage people’s emotions and build a high-performance team through emotional agility.

This KC Academy Mastering Emotional Agility at Work training course will highlight

  • The importance of emotional agility to your organization
  • The concept of emotional competencies
  • Identifying micro-expressions
  • Developing awareness and empathy for people’s feelings
  • Leadership through inner sensations and inner voices
  • Leadership through perception and sensation
  • Crises management through emotional intelligence
  • Developing a healthy and thriving workplace environment

Course details

At the end of this Mastering Emotional Agility at Work training course, you will learn how to:

  • Incorporate Emotional Agility tools and techniques into your daily work
  • Handle conflict and complex situations more efficiently
  • Communicate more clearly with subordinates and managers
  • Improve your working relationship with colleagues
  • Develop successful and resilient teams
  • Create a coaching and mentoring culture at your workplace

This course will use various proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each topic and interactive trainer lead sessions of discussion. There will also be practical sessions where participants can practice and experience course-related activities. Practical and fun exercises, short video presentations, small group work and feedback will be used to facilitate learning.

  • Emotional agility in the workplace gives the ability to create better relationships with your clients and coworkers and promote a positive work environment for the whole team.
  • It helps your organisation to effectively manage conflict
  • Positive emotions broaden employees' thinking, making them more open to new ideas and possibilities.
  • Emotional agility helps to increase employee engagement, their level of motivation, and help them to put more effort into their work.
  • Increasing self-awareness, self-management, and an understanding of interpersonal dynamics
  • Reduced stress, enhanced physical health and mental well being

  • Navigate difficult conversations using emotions as a strategic resource
  • Take control of your decisions and actions by detaching from emotions
  • Align your mindset, motivation, and habits with small, purposeful adjustments
  • Utilize emotional intelligence concepts in the workplace by appreciating teammates' contributions
  • Developing an openness to new ideas and changing perspectives for change
  • Maintaining resoluteness in the face of pressure to cave
  • Demonstrating self-confidence to lead and influence
  • Supporting and empathizing in order to build relationships

This KC Academy Mastering Emotional Agility at Work training course targets learners in mid- to senior-level positions who wish to manage their teams effectively. This course is designed so that you will be able to understand, practice, and implement the tools and techniques presented.

The course is recommended for mid-level managers and directors who are looking to manage their teams more efficiently and for professionals who would like to advance into a managerial role.


Daily Agenda

DAY 1:
Fundamentals of Emotional Agility (EA)
  • Introduction to Emotional Agility
  • Stages to Emotional Agility
  • Why EA is important to your organisation
  • Emotional Agility vs Organisational Agility
  • Emotional Competencies
  • Exploring self-awareness strategies
DAY 2:
Emotional Agility Communicating Techniques
  • High context vs low context communication
  • Micro-expressions: involuntary messaging
  • Face: Strongest indicator of emotions under stress and high stakes
  • Understand how micro-expressions are expressed
  • Identify universal emotions such as anger, fear, contempt, disgust, sadness, surprise and joy
  • Develop awareness and empathy for what people are hiding (feelings/agendas)
  • Detect lies/deceit and manage hidden agendas
DAY 3:
Enhancing leadership effectiveness through emotional agility
  • A guide to using EA to become a successful modern leader
  • Developing your leadership brand
  • Leadership through empathy: the gentle art of persuasion
  • The power of inner sensations and inner voices for leaders
  • The art of leadership through perception (mind) and sensation (body)
  • Overview of EI's physiological and neurological components
  • Building a high-performance team using EA
  • Using EA to influence as a leader
DAY 4:
Managing Crisis with Emotional Agility
  • Definition of resilience and variables that contribute to resilience
  • Emotional complexity
  • The art of letting go of expectations
  • Emotional intelligence competencies to help navigate a crisis.
  • Crisis management: how to deal with it using EA
  • Facing and addressing thoughts, emotions and behaviours
  • Practicing detached observation
  • Moving on: introducing habit-tweaking techniques
DAY 5:
Embedding Emotional Agility Culture in your Organisation’s DNA
  • The stages and techniques for building empathy
  • Developing a healthy and thriving workplace environment
  • Increasing self-awareness, self-management, and an understanding of interpersonal dynamics
  • Cultivating compassion and resilience as part of a team-centered culture
  • Evaluating teams for signs of Disengagement
  • The role of emotional agility in conflict resolution
  • Managing anxiety and Increasing positive emotions

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

Enroll now

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08-12 Jul 2024
Fee: $5,950
23-27 Sep 2024
Fee: $5,950
07-11 Oct 2024
Fee: $5,950
11-15 Nov 2024
Fee: $5,950
09-13 Dec 2024
Fee: $5,950
10-14 Feb 2025
Fee: $5,950
12-16 May 2025
Fee: $5,950
14-18 Jul 2025
Fee: $5,950
29 Sep-03 Oct 2025
Fee: $5,950
13-17 Oct 2025
Fee: $5,950
17-21 Nov 2025
Fee: $5,950
15-19 Dec 2025
Fee: $5,950
Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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