Customer Service and Hospitality Management Training Courses

Deliver exceptional customer experiences and create lasting impressions that drive loyalty.

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Customer Experience Management

21-25 Apr 2025 / Dubai
$5,950

Customer Experience Management

21-25 Apr 2025 / Online Training
$3,950

Beyond Customer Service

30 Jun-04 Jul 2025 / Dubai
$5,950

Customer Experience Management

11-15 Aug 2025 / Amsterdam
$5,950

Beyond Customer Service

22-26 Sep 2025 / Dubai
$5,950

Customer Experience Management

20-24 Oct 2025 / London
$5,950

Customer Experience Management

20-24 Oct 2025 / Online Training
$3,950

Beyond Customer Service

24-28 Nov 2025 / Dubai
$5,950

Beyond Customer Service

24-28 Nov 2025 / Online Training
$3,950

Beyond Customer Service

29 Dec 2025-02 Jan 2026 / London
$5,950

Customer Experience Management

29 Dec 2025-02 Jan 2026 / London
$5,950

Beyond Customer Service

02-06 Feb 2026 / Dubai
$5,950

Beyond Customer Service

02-06 Feb 2026 / Online Training
$3,950
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Customer Service and Hospitality Management Training Courses

Craft unforgettable experiences and lead with confidence in the vibrant world of hospitality. Dive deeper than just serving trays and making beds. Our customer service and hospitality management courses equip you with the essential skills and knowledge to thrive in a dynamic industry built on genuine connections and impeccable service.

Whether you’re a seasoned professional honing your craft or a newcomer with a passion for service, we have a course for you:

  • Master the art of exceptional customer service: Learn to anticipate needs, resolve conflicts with grace, and create lasting positive impressions that keep guests coming back for more.
  • Cultivate a leadership mindset: Develop the skills to manage teams, navigate demanding situations, and foster a collaborative environment where excellence thrives.
  • Gain industry insights: Explore the latest trends in hospitality, from revenue management and guest-centric technology to sustainable practices and responsible tourism.
  • Sharpen your operational expertise: Understand food and beverage service, housekeeping procedures, event planning, and the intricacies of running a successful hospitality operation.
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FREQUENTLY ASKED QUESTIONS

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Are there prerequisites or language requirements?

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

What should I do if I need to start the course late?

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

How many students are in a course? Who will be my classmates?

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

Do I need specific equipment to take Online Courses?

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

How can I register?

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

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