INTRODUCTION TO THE COURSE
Etiquette - it's not just about following the rules; it's about creating a positive and respectful atmosphere that enhances communication. Good etiquette is essential in the business world as it can make all the difference in building strong relationships with colleagues, clients, and suppliers. When people feel valued and respected, they are more likely to respond positively, leading to better outcomes for everyone involved.
If you've ever felt embarrassed or unsure about your behaviour in a professional setting, you're not alone. But there's good news! The KC Academy training course offers an exciting and challenging opportunity to improve your interpersonal skills and increase your impact on others. You'll learn practical techniques for improving communication, building rapport, and handling tricky situations gracefully and confidently. And the best part? These skills aren't just valuable for face-to-face interactions but also online and virtual settings. So, whether you're just starting in your career or looking to take your business relationships to the next level, this course will undoubtedly provide valuable insights and tools for success.
This KC Academy training course will highlight the following:
- How etiquette, emotional intelligence and active listening affect our lives
- To use the skills of correct etiquette in every situation
- Proper forms of address and behaviour for both formal and informal situations
- How to handle difficult situations with style
- How to project yourself and your organisation perfectly online
COURSE DETAILS
Objectives
The objectives of this KC Academy training course are:
- To focus on your ideal image and work to deliver it
- To refine and hone your communications skills to develop successful relationships
- To understand the rules of behaviour in every situation
- To provide an opportunity update your social skills and knowledge
- To display courtesy and concern across all communications channels
Training Methodology
At KC Academy, we know that effective learning isn't just about presenting information - it's about making sure that information is assimilated and retained. That's why our training course uses various proven adult learning techniques to help delegates get the most out of their experience.
Our highly interactive course prompts participants to reflect on their thinking, communication style, and practice to improve their skills and achieve their goals. Throughout the course, your tutor will guide and facilitate learning using various methods that keep things interesting and engaging. From direct input and videos to discussions, case studies, and group and individual exercises, our approach focuses on the themes of the course and helps participants practice new skills and receive valuable feedback. Whether you're a seasoned professional or just starting, our training course is designed to help you succeed.
Organisational Impact
Your organisation will benefit in the following ways:
- Help present your organisation with poise and confidence
- Project your brand values through skilled staff
- Have confidence that your staff can acquit themselves well in any situation
- Improve relationships within the organisation
- Improve relationships with customers, investors and other external stakeholders
- See an increase in staff assurance and demeanour
Personal Impact
Looking to gain some valuable personal benefits? By attending our course, you'll have the opportunity to:
- Develop a greater understanding of formal and informal relationships, and learn how to nurture them for success.
- Improve your approach to specific people and situations to achieve your goals with greater ease and effectiveness.
- Enhance your personal impact in online media, so you can confidently communicate your message and connect with others in the digital world.
- Learn how to conduct yourself with poise and confidence on formal occasions, whether it's a business meeting or a social event.
- Master the art of formal dining etiquette to impress clients, colleagues, and friends alike.
- Boost your overall confidence level, professionally and personally, so you can take on new challenges easily and gracefully.
Who should Attend?
No matter your profession, our Business and Corporate Etiquette course is designed to help you succeed in your career and achieve your goals. However, it's particularly relevant for those working in:
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Public Relations: Whether you're a PR officer or manager, our course can help you build stronger relationships with clients and stakeholders by improving your communication and interpersonal skills.
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Team Leadership and Management: If you're a team leader or manager, our course can help you set a positive tone for your team and build a respectful and productive work environment.
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Corporate Communications: For corporate communications practitioners, our course offers practical strategies for enhancing your personal impact and improving your communication with colleagues and clients.
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Public Affairs: If you work in public affairs, our course can help you navigate complex political and social situations with grace and confidence.
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Marketing: Marketing officers can benefit from our course by learning how to communicate their brand message effectively and build strong relationships with customers and clients.
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Sales: Finally, sales staff can benefit from our course by developing their interpersonal skills and building trust with clients, leading to increased sales and greater success.
DAILY AGENDA
Day 1: The Changing World of Etiquette and Social Expectations
- The changing world of communication and the challenges it poses
- The importance of relationships and their impact on reputation
- Establishing and maintaining cordial relationships
- What is your reputation and what would you like it to be?
- Targeting people in your network – what relationships do you need to succeed?
- First impressions count and how to make them
Day 2: Investing in Yourself
- The importance of appearance, dress, and grooming
- The importance of body language from handshake to hangouts
- Touchpoints and Moments of Truth
- How to prepare for and profit from any networking opportunity
- Assessing and tailoring your style
- Personality types and how to deal with difficult people
Day 3: Etiquette Across All Media
- Email etiquette
- Formal writing – letters, memos, and reports
- Instant messaging
- Social media
- Online meetings
- Interviews
Day 4: Mastering Social Events
- How to issue and reply to invitations
- Correct forms of address
- How to introduce people?
- Making small talk
- Dining etiquette and making sense of table settings
- Have them ‘eating out of your hand’
Day 5: Continuous Improvement
- Setting SMART goals for self-improvement
- Researching your contacts
- Building up a wardrobe for all occasions, dress codes
- Giving and receiving gifts – How to choose?
- The power of follow-up and staying in touch
- Building your confidence and presence
Certificate
- On successful completion of this training course, KC Academy Certificate will be awarded to the delegates.