Business Etiquette and Relationship Management

Successful Business Etiquette for Excellent Customer Relationship Management

Format availability:



5 Days

Introduction to the course

Etiquette - it's not just about following the rules; it's about creating a positive and respectful atmosphere that enhances communication. Good etiquette is essential in the business world as it can make all the difference in building strong relationships with colleagues, clients, and suppliers. When people feel valued and respected, they are more likely to respond positively, leading to better outcomes for everyone involved.

If you've ever felt embarrassed or unsure about your behaviour in a professional setting, you're not alone. But there's good news! The KC Academy training course offers an exciting and challenging opportunity to improve your interpersonal skills and increase your impact on others. You'll learn practical techniques for improving communication, building rapport, and handling tricky situations gracefully and confidently. And the best part? These skills aren't just valuable for face-to-face interactions but also online and virtual settings. So, whether you're just starting in your career or looking to take your business relationships to the next level, this course will undoubtedly provide valuable insights and tools for success.

This KC Academy training course will highlight the following:

  • How etiquette, emotional intelligence and active listening affect our lives
  • To use the skills of correct etiquette in every situation
  • Proper forms of address and behaviour for both formal and informal situations
  • How to handle difficult situations with style
  • How to project yourself and your organisation perfectly online

Course details

The objectives of this KC Academy training course are:

  • To focus on your ideal image and work to deliver it
  • To refine and hone your communications skills to develop successful relationships
  • To understand the rules of behaviour in every situation
  • To provide an opportunity update your social skills and knowledge
  • To display courtesy and concern across all communications channels

At KC Academy, we know that effective learning isn't just about presenting information - it's about making sure that information is assimilated and retained. That's why our training course uses various proven adult learning techniques to help delegates get the most out of their experience.

Our highly interactive course prompts participants to reflect on their thinking, communication style, and practice to improve their skills and achieve their goals. Throughout the course, your tutor will guide and facilitate learning using various methods that keep things interesting and engaging. From direct input and videos to discussions, case studies, and group and individual exercises, our approach focuses on the themes of the course and helps participants practice new skills and receive valuable feedback. Whether you're a seasoned professional or just starting, our training course is designed to help you succeed.

Your organisation will benefit in the following ways:

  • Help present your organisation with poise and confidence
  • Project your brand values through skilled staff
  • Have confidence that your staff can acquit themselves well in any situation
  • Improve relationships within the organisation
  • Improve relationships with customers, investors and other external stakeholders
  • See an increase in staff assurance and demeanour

Looking to gain some valuable personal benefits? By attending our course, you'll have the opportunity to:

  • Develop a greater understanding of formal and informal relationships, and learn how to nurture them for success.
  • Improve your approach to specific people and situations to achieve your goals with greater ease and effectiveness.
  • Enhance your personal impact in online media, so you can confidently communicate your message and connect with others in the digital world.
  • Learn how to conduct yourself with poise and confidence on formal occasions, whether it's a business meeting or a social event.
  • Master the art of formal dining etiquette to impress clients, colleagues, and friends alike.
  • Boost your overall confidence level, professionally and personally, so you can take on new challenges easily and gracefully.

No matter your profession, our Business and Corporate Etiquette course is designed to help you succeed in your career and achieve your goals. However, it's particularly relevant for those working in:

  • Public Relations: Whether you're a PR officer or manager, our course can help you build stronger relationships with clients and stakeholders by improving your communication and interpersonal skills.

  • Team Leadership and Management: If you're a team leader or manager, our course can help you set a positive tone for your team and build a respectful and productive work environment.

  • Corporate Communications: For corporate communications practitioners, our course offers practical strategies for enhancing your personal impact and improving your communication with colleagues and clients.

  • Public Affairs: If you work in public affairs, our course can help you navigate complex political and social situations with grace and confidence.

  • Marketing: Marketing officers can benefit from our course by learning how to communicate their brand message effectively and build strong relationships with customers and clients.

  • Sales: Finally, sales staff can benefit from our course by developing their interpersonal skills and building trust with clients, leading to increased sales and greater success.



DAY 1: The Changing World of Etiquette and Social Expectations

  • Discover how the world of etiquette and social expectations is evolving, and the challenges this presents
  • Learn the importance of building and maintaining solid relationships and how they can impact your reputation.
  • Develop strategies for establishing cordial relationships and making a great first impression.
  • Identify the relationships you need to succeed and learn how to target the right people in your network

DAY 2: Investing in Yourself

  • Learn the importance of personal appearance, dress, and grooming in professional settings.
  • Discover the power of body language, from handshakes to virtual hangouts
  • Explore touchpoints and moments of truth in networking situations and how to prepare for them
  • Assess your style and learn how to tailor it for different conditions and personality types

DAY 3: Etiquette Across All Media

  • Master the art of communication in all forms, including email, formal writing, instant messaging, social media, online meetings, and interviews.
  • Learn the dos and don'ts of each communication medium and how to make a great impression in each situation.

DAY 4: Mastering Social Events

  • Learn how to issue and reply to invitations and the correct forms of address for different situations.
  • Discover the art of making small talk and how to navigate social events easily.
  • Explore the basics of dining etiquette, including making sense of table settings and mastering the art of conversation over a meal.

DAY 5: Continuous Improvement

  • Learn how to set SMART goals for self-improvement and research your contacts for better communication.
  • Build a wardrobe that's suitable for all occasions and dress codes
  • Discover the power of giving and receiving gifts, and how to choose the perfect present
  • Explore the importance of follow-up and staying in touch, and learn how to build your confidence and presence over time

By the end of this comprehensive and engaging training course, you'll have the skills and knowledge you need to succeed in any professional setting and build solid and lasting relationships with colleagues, clients, and partners.

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

Enroll now

Click on a date to enroll and save your seat
24-28 Jun 2024
Fee: $5,950
Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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