An Intensive 5-day Training Course
Successful Business Etiquette for Excellent Customer Relationship Management
Etiquette - it's not just about following the rules; it's about creating a positive and respectful atmosphere that enhances communication. Good etiquette is essential in the business world as it can make all the difference in building strong relationships with colleagues, clients, and suppliers. When people feel valued and respected, they are more likely to respond positively, leading to better outcomes for everyone involved.
If you've ever felt embarrassed or unsure about your behaviour in a professional setting, you're not alone. But there's good news! The KC Academy training course offers an exciting and challenging opportunity to improve your interpersonal skills and increase your impact on others. You'll learn practical techniques for improving communication, building rapport, and handling tricky situations gracefully and confidently. And the best part? These skills aren't just valuable for face-to-face interactions but also online and virtual settings. So, whether you're just starting in your career or looking to take your business relationships to the next level, this course will undoubtedly provide valuable insights and tools for success.
This KC Academy training course will highlight the following:
The objectives of this KC Academy training course are:
At KC Academy, we know that effective learning isn't just about presenting information - it's about making sure that information is assimilated and retained. That's why our training course uses various proven adult learning techniques to help delegates get the most out of their experience.
Our highly interactive course prompts participants to reflect on their thinking, communication style, and practice to improve their skills and achieve their goals. Throughout the course, your tutor will guide and facilitate learning using various methods that keep things interesting and engaging. From direct input and videos to discussions, case studies, and group and individual exercises, our approach focuses on the themes of the course and helps participants practice new skills and receive valuable feedback. Whether you're a seasoned professional or just starting, our training course is designed to help you succeed.
Your organisation will benefit in the following ways:
Looking to gain some valuable personal benefits? By attending our course, you'll have the opportunity to:
No matter your profession, our Business and Corporate Etiquette course is designed to help you succeed in your career and achieve your goals. However, it's particularly relevant for those working in:
Public Relations: Whether you're a PR officer or manager, our course can help you build stronger relationships with clients and stakeholders by improving your communication and interpersonal skills.
Team Leadership and Management: If you're a team leader or manager, our course can help you set a positive tone for your team and build a respectful and productive work environment.
Corporate Communications: For corporate communications practitioners, our course offers practical strategies for enhancing your personal impact and improving your communication with colleagues and clients.
Public Affairs: If you work in public affairs, our course can help you navigate complex political and social situations with grace and confidence.
Marketing: Marketing officers can benefit from our course by learning how to communicate their brand message effectively and build strong relationships with customers and clients.
Sales: Finally, sales staff can benefit from our course by developing their interpersonal skills and building trust with clients, leading to increased sales and greater success.
DAY 1: The Changing World of Etiquette and Social Expectations
DAY 2: Investing in Yourself
DAY 3: Etiquette Across All Media
DAY 4: Mastering Social Events
DAY 5: Continuous Improvement
By the end of this comprehensive and engaging training course, you'll have the skills and knowledge you need to succeed in any professional setting and build solid and lasting relationships with colleagues, clients, and partners.
On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates.
OTHER TRAINING COURSES
FREQUENTLY ASKED QUESTIONS
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Connect with our team to learn more about our customised learning and development solutions.
Stay up to date with our latest insights on leadership, strategy and other topics that are relevant to your business. No spam, great content.
