An Intensive 5-day Training Course

Certified Administrative Professional

Advancing Your Performance as an Administrative Professional

INTRODUCTION TO THE COURSE

The Certified Administrative Professional Course is a comprehensive 5-day training course that will teach you the essential skills you need to succeed in a career in office administration. You will learn about administrative assistant duties and responsibilities, personal development, general office management and more.

This course is suitable for all individuals within the office administration field and those who want to improve their skills. Whether you are looking for a new career or want to advance your current position, this course will give you the knowledge and skills you need to succeed.

Here are some of the topics you will cover in the course:

  • Administrative assistant duties and responsibilities
  • Personal development exercises
  • General office management
  • Time management
  • Office software applications
  • Customer service
  • Problem-solving
  • Communication skills
  • Professionalism

 

COURSE DETAILS

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OBJECTIVES

The learning objectives of KC Academy's Certified Administrative Professional course are designed to equip participants with a comprehensive set of skills and knowledge necessary to excel in administrative roles, including:

  • Office Technology Proficiency

  • Communication Skills Enhancement

  • Time and Task Management Mastery

  • Records Management Excellence

  • Professional Ethics and Etiquette

By the end of the Certified Administrative Professional course, participants should have achieved a high level of proficiency in these areas, enabling them to excel in administrative roles, contribute effectively to their organizations, and advance their careers in administration.

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TRAINING METHODOLOGY

The training methodology for the Certified Administrative Professional course at KC Academy is designed to provide participants with a dynamic and immersive learning experience.

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ORGANISATIONAL IMPACT

KC Academy's Certified Administrative Professional course is a transformative program that benefits organisations, as participants will enhance their skills and improve their efficiency and professionalism in administrative functions.

Key benefits include:

  1. Efficiency and Productivity: Employees will be better equipped to handle administrative tasks, increasing overall efficiency and productivity.

  2. Improved Communication: Enhanced communication skills will foster better internal and external communication, benefiting the organization's image and relationships with clients and partners.

  3. Cost Savings: Increased financial acumen and budget management skills can lead to better cost control and resource allocation.

  4. Talent Retention: Employees who feel supported in their professional development are likelier to stay with the organization, reducing turnover costs.

  5. Competitive Advantage: Organizations with Certified Administrative Professionals will gain a competitive advantage by having a highly skilled and capable administrative team.

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WHO SHOULD ATTEND?

KC Academy's Certified Administrative Professional course suits anyone interested in a career in office administration.

This includes:

  • Recent graduates: If you are a recent graduate with no prior experience in office administration, this course can give you the skills and knowledge you need to start your career.
  • Entry-level administrative professionals: If you are new to office administration, this course can help you learn the essential skills and knowledge you need to succeed in your job.
  • Experienced administrative professionals: Even if you have worked as an administrative professional for years, this course can help you stay current on the latest trends and technologies.
  • Anyone who wants to improve their administrative skills: Whether you are looking for a new job or want to advance your current position, this course can help you improve your administrative skills.

DAILY AGENDA

Day 1
  • Understand the role and responsibilities of an administrative professional.
  • Demonstrate basic office skills, such as filing, typing, and using office equipment.
  • Learn how to manage time effectively and prioritize tasks.
  • Develop strong communication and interpersonal skills.
Day 2
  • Learn about the different types of office software applications, such as word processing, spreadsheet, and presentation software.
  • Create and manage electronic documents.
  • Use email and other communication tools effectively.
  • Develop problem-solving and decision-making skills.
Day 3
  • Learn about customer service principles and practices.
  • Provide excellent customer service to internal and external customers.
  • Handle difficult customer interactions.
  • Compose and deliver effective presentations.
Day 4
  • Learn about the different types of office management, such as project management, inventory management, and budget management.
  • Develop and implement office procedures and policies.
  • Manage office supplies and equipment.
  • Compose and manage meeting agendas.
Day Five:
  • Review the essential skills and knowledge for a career in administrative professional.
  • Practice applying these skills and knowledge in real-world scenarios.
  • Receive feedback on your performance.
  • Prepare for the workforce by networking with other professionals and learning about industry trends.
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Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates

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FREQUENTLY ASKED QUESTIONS

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Are there prerequisites or language requirements?

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

How many students are in a course? Who will be my classmates?

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

Do I need specific equipment to take Online Courses?

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

How can I register?

You can register for a KC Academy training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

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