Certified Administrative Professional

Certified Administrative Professional

Advancing Your Performance as an Administrative Professional

Format availability:



5 Days

Introduction to the course

The Certified Administrative Professional Course is a comprehensive 5-day training course that will teach you the essential skills you need to succeed in a career in office administration. You will learn about administrative assistant duties and responsibilities, personal development, general office management and more.

This course is suitable for all individuals within the office administration field and those who want to improve their skills. Whether you are looking for a new career or want to advance your current position, this course will give you the knowledge and skills you need to succeed.

Here are some of the topics you will cover in the course:

  • Administrative assistant duties and responsibilities
  • Personal development exercises
  • General office management
  • Time management
  • Office software applications
  • Customer service
  • Problem-solving
  • Communication skills
  • Professionalism


Course details

The learning objectives of KC Academy's Certified Administrative Professional course are designed to equip participants with a comprehensive set of skills and knowledge necessary to excel in administrative roles, including:

  • Office Technology Proficiency

  • Communication Skills Enhancement

  • Time and Task Management Mastery

  • Records Management Excellence

  • Professional Ethics and Etiquette

By the end of the Certified Administrative Professional course, participants should have achieved a high level of proficiency in these areas, enabling them to excel in administrative roles, contribute effectively to their organizations, and advance their careers in administration.

The training methodology for the Certified Administrative Professional course at KC Academy is designed to provide participants with a dynamic and immersive learning experience.

KC Academy's Certified Administrative Professional course is a transformative program that benefits organisations, as participants will enhance their skills and improve their efficiency and professionalism in administrative functions.

Key benefits include:

  1. Efficiency and Productivity: Employees will be better equipped to handle administrative tasks, increasing overall efficiency and productivity.

  2. Improved Communication: Enhanced communication skills will foster better internal and external communication, benefiting the organization's image and relationships with clients and partners.

  3. Cost Savings: Increased financial acumen and budget management skills can lead to better cost control and resource allocation.

  4. Talent Retention: Employees who feel supported in their professional development are likelier to stay with the organization, reducing turnover costs.

  5. Competitive Advantage: Organizations with Certified Administrative Professionals will gain a competitive advantage by having a highly skilled and capable administrative team.

KC Academy's Certified Administrative Professional course suits anyone interested in a career in office administration.

This includes:

  • Recent graduates: If you are a recent graduate with no prior experience in office administration, this course can give you the skills and knowledge you need to start your career.
  • Entry-level administrative professionals: If you are new to office administration, this course can help you learn the essential skills and knowledge you need to succeed in your job.
  • Experienced administrative professionals: Even if you have worked as an administrative professional for years, this course can help you stay current on the latest trends and technologies.
  • Anyone who wants to improve their administrative skills: Whether you are looking for a new job or want to advance your current position, this course can help you improve your administrative skills.


Day 1

  • Understand the role and responsibilities of an administrative professional.
  • Demonstrate basic office skills, such as filing, typing, and using office equipment.
  • Learn how to manage time effectively and prioritize tasks.
  • Develop strong communication and interpersonal skills.

Day 2

  • Learn about the different types of office software applications, such as word processing, spreadsheet, and presentation software.
  • Create and manage electronic documents.
  • Use email and other communication tools effectively.
  • Develop problem-solving and decision-making skills.

Day 3

  • Learn about customer service principles and practices.
  • Provide excellent customer service to internal and external customers.
  • Handle difficult customer interactions.
  • Compose and deliver effective presentations.

Day 4

  • Learn about the different types of office management, such as project management, inventory management, and budget management.
  • Develop and implement office procedures and policies.
  • Manage office supplies and equipment.
  • Compose and manage meeting agendas.

Day 5:

  • Review the essential skills and knowledge for a career in administrative professional.
  • Practice applying these skills and knowledge in real-world scenarios.
  • Receive feedback on your performance.
  • Prepare for the workforce by networking with other professionals and learning about industry trends. 

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

Enroll now

Click on a date to enroll and save your seat
30 Sep-04 Oct 2024
Fee: $5,950
30 Jun-04 Jul 2025
Fee: $5,950
06-10 Oct 2025
Fee: $5,950
Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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