Digital Transformation in Government, Innovating Public Policy & Service

Format availability:



5 Days

Introduction to the course

The governments worldwide were faced with the problem of the pandemic, and the problem has exacerbated the need for bringing in the government and institutional administration to the populace. Therefore, the governments and institutions that managed to achieve this, sailed through the problems with ease.

This KC Academy training course is designed with the focus on optimizing the governance and work of institutions, while at the same time reducing the cost of administration and achieving the improvement in people’s lives while enhancing government revenues. E-Government is ultimately about realizing the benefits of technology to transform the way services are delivered to citizens and improve their experience through a ‘Citizen Centric’ model. 

This training course will highlight:

  • E-Government system and implementation
  • The digitalization efforts in public policies and services
  • Harnessing innovation
  • Cost of governance reduction
  • Improvement of government revenue collection
  • Enhancing the citizen-centric model of governance

Course details

  • Enhancing the governance as a whole
  • Using digitalization for the benefit of the country and the people
  • Utilizing the adequate resources for optimal purposes
  • Avoiding wrongful KPI-s
  • Optimizing the performance of government institutions
  • Increasing the trust of the people in the government

This training course is suitable for a wide range of professionals but will greatly benefit:

  • Leaders for institutions
  • Technologist New to Governement
  • Business Process and Quality Employees
  • Finance Managers
  • Customer Service Managers
  • Policy Writers
  • Marketing and Communications Delivers
  • Excellence Employees



  • The implementation requirements for e-government
  • Digital transformation influence on government and institutions
  • Incremental delivery of services with their digitalization
  • Sustainability and revenue streams for e-government
  • The voice of the citizen
  • The citizen-centric model in e-government
  • Governance process optimization
  • Government role in creating the innovative environment
  • The improvement delivery methodologies
  • Explanation of Al, Blockchain and other Technologies

Professional certificate & Accreditation

Understand the E-Government system, implementation and digitalization efforts in public policies and services through this training course

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

Enroll now

Click on a date to enroll and save your seat
11-15 Nov 2024
Fee: $5,950
23-27 Jun 2025
Fee: $5,950
17-21 Nov 2025
Fee: $5,950
Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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