An Intensive 5-day Training Course

Negotiation and
Conflict Management in Organisations

Developing a Critical Skill Capacity, Cornerstone of High Performance

INTRODUCTION TO THE COURSE

Successful organizations thrive not only on innovative ideas and strong operations but also on the ability of their leaders and professionals to negotiate effectively and manage conflict constructively. In dynamic workplace environments, the ability to navigate disagreements, build consensus, and drive mutually beneficial outcomes is no longer optional—it’s essential.

The Negotiation and Conflict Management in Organisations training course equips participants with powerful techniques to transform negotiation and conflict from sources of friction into opportunities for collaboration and value creation. Drawing from both strategic theory and hands-on practice, the training course offers a clear roadmap for managing negotiations across diverse organizational settings—from internal disputes to external partnerships and stakeholder engagements.

Through real-life scenarios, strategic frameworks, and practical simulations, delegates will develop clarity, composure, and confidence to manage difficult conversations and drive lasting resolutions.

This Negotiation and Conflict Management in Organisations training course will highlight:

  • In-depth analysis of negotiation dynamics and conflict resolution frameworks
  • Strategic tools for planning, executing, and controlling high-stakes negotiations
  • Techniques to manage emotional and aggressive behaviors in negotiation settings
  • Conflict de-escalation strategies tailored to organizational environments
  • Self-assessment insights to identify and strengthen your personal negotiation style

COURSE DETAILS

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OBJECTIVES

By the end of this Negotiation and Conflict Management in Organisations training course, participants will be able to:

  • Understand and apply different negotiation styles and tactics based on context
  • Plan and prepare for negotiations using a structured and strategic framework
  • Manage conflicts constructively to preserve relationships and protect business interests
  • Handle difficult individuals and high-pressure interactions with confidence
  • Apply mediation skills and collaborative techniques to resolve disputes internally
  • Leverage emotional intelligence to influence stakeholders and improve outcomes
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TRAINING METHODOLOGY

This training course on Negotiation and Conflict Management in Organisations is designed to be highly interactive, using a mix of case studies, role-play exercises, self-assessment questionnaires, presentations and group discussion workshops. It presents an opportunity for you to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. This training course methodology allows you to significantly improve your negotiation and conflict management skills and to have all your questions answered by the highly experienced negotiation specialist who leads the training course.

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ORGANISATIONAL IMPACT

Sending your team to this training course will:

  • Improve workplace harmony and productivity by equipping staff with conflict resolution tools
  • Enhance negotiation outcomes with suppliers, clients, and internal teams
  • Foster a more collaborative and constructive workplace culture
  • Increase leadership effectiveness through improved communication and influence
  • Reduce the cost of unresolved conflict and failed negotiations across departments
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PERSONAL IMPACT

Participants will leave this training course with practical tools and confidence to manage any negotiation or workplace conflict they encounter. They will:

  • Gain insight into their own negotiation preferences and tendencies
  • Learn to recognize negotiation cues and respond with precision
  • Develop a personal toolkit of tactics for conflict de-escalation and collaboration
  • Improve decision-making under pressure and emotional control during disputes
  • Strengthening leadership, communication, and interpersonal influence
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WHO SHOULD ATTEND?

This training course will help both experienced negotiators build on and develop their existing skills, as well as those less experienced who aim to progress in the future to more challenging roles.

This KC Academy Negotiation and Conflict Management in Organisations training course will highly benefit:

  • Ambitious Professionals
  • Management Teams
  • Team Members
  • Administrators and anyone who wishes to enhance their negotiation skills and make negotiation a more rewarding and effective part of their job

DAILY AGENDA

Day 1: Breaking Down the Negotiation Process
  • The Fundamental Requirements of Negotiation
  • Power Dispersal and the Development of Negotiation Theory
  • Causes of Organisational Conflict
  • Conflict Escalation and Steps to Prevent It
  • Managing Conflict – The Five Primary Strategies
  • The Dichotomy of Negotiation – Competing and Cooperating
  • Gaining Personal Insight - Negotiation Style Assessment
  • Negotiation as a Mixed Motive Process
Day 2: Implementing Practical Negotiation Strategies
  • Effective Practical Negotiation Strategies
  • Competitive Value Claiming Negotiation Strategies – Cutting the Pie
  • BATNA, Reserve Point, Target Point
  • Opening Offers, Anchors, Concessions
  • Cooperative Value Creating Negotiation Strategies – Baking a Bigger Pie
  • Identify Interests, Information, Diagnostic Questions & Unbundling Issues
  • Package Deals, Multiple Offers and Post-settlement Settlements
  • Categorising Negotiation Outcomes
Day 3: Preparation Templates, Sources of Power & Key Mediation Techniques
  • Preparation Template - Planning to Negotiate
  • Internal & External Preparation, Synthesis and Situation Assessment
  • Identifying and Leveraging Negotiating Power
  • Mediation in Context – Negotiation, Mediation, Arbitration and Litigation
  • Mediation as a Facilitated Negotiation
  • Practical Mediation Techniques to Resolve Disputes
  • Dealing with Confrontational Negotiators
Day 4: Communicating to Maximise Negotiation Effectiveness
  • Communication Style – Packaging Information for Maximum Influence
  • Active Listening Skills in Negotiation
  • Communicating through Body Language
  • Interpreting Body Language and Nonverbal Behaviour
  • Communicating within Negotiation Teams
  • Improving Negotiation Team Performance
  • Ethics and Negotiation
Day 5: International and Cross Cultural Complexities
  • What is culture and how does it affect negotiating norms?
  • Hofstede’s Cultural Dimensions
  • Advice for Cross Cultural Negotiations
  • Unique Features of International Agreements
  • Building a Deal – What to Remember?
  • Applying Learning to a Range of Organisational Situations
  • Summary – Building a Better Negotiating Organisation
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Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates.

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