Negotiation and Conflict Management in Organisations

Developing a Critical Skill Capacity, Cornerstone of High Performance

Format availability:



5 Days

Introduction to the course

One thing that makes highly effective individuals different from everyone else is their ability to think, plan and act strategically when they negotiate and manage conflict. Indeed, strategic management and leadership best practice consistently identifies highly effective negotiation and conflict management skills as crucial for both personal and organisational high performance and success.

This training provides an insightful and illuminating strategic analysis of negotiation and then details highly effective practical negotiation and conflict management strategies and tactics that drive successful outcomes. Delegates will leave this training course with a richer and deeper understanding of the way they negotiate and manage conflict and will have significantly improved their practical ability to control and add value through the negotiation and conflict management processes across a range of scenarios and contexts.

Not only do these skills potentially lead to significantly better deals and commercial agreements, they also enable teams to be managed better, allow more constructive interactions with customers, clients and colleagues, and help manage dealings with others even when they are difficult or aggressive negotiators.

In this training course you will:

  • Gain valuable insight into your own natural negotiation and conflict management style
  • Acquire a comprehensive understanding of negotiation and conflict management through a detailed analysis of the processes
  • Learn to formulate an effective negotiation strategy in a range of contexts and scenarios
  • Learn how to apply highly effective practical negotiation strategies and tactics in a range of situations
  • Enhance your ability to deal with difficult people and add value through the negotiation and conflict management processes
  • Build on your existing experience and skill to become highly effective negotiators and conflict managers

Course details

By the end of this training seminar, you will be able to:

  • Adapt your negotiation and conflict management skills building on your own personal strengths and weaknesses
  • Control the negotiation process more effectively by developing an in-depth understand of the key elements of the process
  • Improve your confidence to better deal with difficult negotiators and achieve collaborative value adding results
  • Expand your range of available negotiating strategies and tactics and your ability to use them effectively
  • Plan easily and effectively for every negotiation using a highly effective strategic preparation template
  • Mediate your own disputes and negotiations and become a more skilled and effective negotiator and conflict manager

This training is designed to be highly interactive, using a mix of case studies, role-play exercises, self-assessment questionnaires, presentations and group discussion workshops. It presents an opportunity for you to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. This training methodology allows you to significantly improve your negotiation and conflict management skills and to have all your questions answered by the highly experienced negotiation specialist who leads the training course.

  • Help builds organisational capacity to tackle negotiations and disputes in a collaborative and constructive manner
  • Better advancement and attainment of core organisational interests through more effective and constructive interactions with stakeholders
  • Improved management and leadership skills through enhanced ability to influence others and create a constructive and collaborative problem solving environment
  • Enhanced ability to influence and attain outcomes that meet or exceeding organisational goals
  • Develop confidence to manage difficult situations effectively to protect key organisational relationships whilst maximising negotiated outcomes

By the end of this training course you will have built upon previous experience to become a more confident and skilled negotiator and will be better equipped to deal with conflict in a more constructive and controlled way.

By the end you will:

  • Understand what differentiates skilled negotiators from less skilled negotiators and apply this learning to yourself
  • Have learned how to understand and build upon your personal negotiating strengths and manage your weaknesses
  • Have the ability to exert greater control over the negotiation process
  • Have enhanced your own confidence to successfully engage in any negotiation or conflict situation
  • Have the confidence to deal effectively with difficult people in a range of different scenarios
  • Have enhanced vital leadership, management and personal skills that will impact on performance across all aspects of your professional life

This training course will help both experience negotiators build on and develop their existing skills, as well as those less experienced who aim to progress in the future to more challenging roles.

This training course is suitable to a wide range of professionals but will especially benefit:

  • Ambitious Professionals
  • Management Teams
  • Team Members
  • Administrators and anyone who wish to enhance their negotiation skills and make negotiation a more rewarding and effective part of their job

Daily Agenda

DAY 1:
Breaking Down the Negotiation Process
  • The Fundamental Requirements of Negotiation
  • Power Dispersal and the Development of Negotiation Theory
  • Causes of Organisational Conflict
  • Conflict Escalation and Steps to Prevent It
  • Managing Conflict – The Five Primary Strategies
  • The Dichotomy of Negotiation – Competing and Cooperating
  • Gaining Personal Insight - Negotiation Style Assessment
  • Negotiation as a Mixed Motive Process
DAY 2:
Implementing Practical Negotiation Strategies
  • Effective Practical Negotiation Strategies
  • Competitive Value Claiming Negotiation Strategies – Cutting the Pie
  • BATNA, Reserve Point, Target Point
  • Opening Offers, Anchors, Concessions
  • Cooperative Value Creating Negotiation Strategies – Baking a Bigger Pie
  • Identify Interests, Information, Diagnostic Questions & Unbundling Issues
  • Package Deals, Multiple Offers and Post-settlement Settlements
  • Categorising Negotiation Outcomes
DAY 3:
Preparation Templates, Sources of Power & Key Mediation Techniques
  • Preparation Template - Planning to Negotiate
  • Internal & External Preparation, Synthesis and Situation Assessment
  • Identifying and Leveraging Negotiating Power
  • Mediation in Context – Negotiation, Mediation, Arbitration and Litigation
  • Mediation as a Facilitated Negotiation
  • Practical Mediation Techniques to Resolve Disputes
  • Dealing with Confrontational Negotiators
DAY 4:
Communicating to Maximise Negotiation Effectiveness
  • Communication Style – Packaging Information for Maximum Influence
  • Active Listening Skills in Negotiation
  • Communicating through Body Language
  • Interpreting Body Language and Nonverbal Behaviour
  • Communicating within Negotiation Teams
  • Improving Negotiation Team Performance
  • Ethics and Negotiation
DAY 5:
International and Cross Cultural Complexities
  • What is culture and how does it affect negotiating norms?
  • Hofstede’s Cultural Dimensions
  • Advice for Cross Cultural Negotiations
  • Unique Features of International Agreements
  • Building a Deal – What to Remember?
  • Applying Learning to a Range of Organisational Situations
  • Summary – Building a Better Negotiating Organisation

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

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20-24 May 2024
Fee: $7,500
03-07 Jun 2024
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08-12 Jul 2024
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29 Jul-02 Aug 2024
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New York
09-13 Sep 2024
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16-20 Sep 2024
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07-11 Oct 2024
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04-08 Nov 2024
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25-29 Nov 2024
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02-06 Dec 2024
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17-21 Feb 2025
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26-30 May 2025
Fee: $7,500
Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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