Operational Excellence

Implement Lean Organization Principles, Methodologies to Achieve Key Operational Excellence Goals

Format availability:

In-Person, Online streaming


5 Days

Introduction to the course

This KC ACADEMY Operational Excellence training course will equip the participants with the knowledge, skills, and behavioural competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste and costs within your operations.

Operational Excellence (OPEX) goes beyond continuous improvement, cost minimisation and productivity maximisation. OPEX supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement. The essence of Operational Excellence is an organisational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation. The core of OPEX is applying the right tools to the right processes in the right culture. It is a crucial element of organisational leadership focusing on the continual development of organisational culture and operational processes.

This Operational Excellence training course is designed for leaders and practitioners wishing to transform their organisations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.

This KC ACADEMY training course will highlight:

  • The benefits of Operational Excellence
  • Success factors that drive sustainable performance
  • Problem-solving tools and techniques
  • A variety of practical process improvement tools and methods
  • Cultural Leadership

Course details

By the end of this KC ACADEMY training course, participants will be able to:

  • Prioritise and link improvement activities to achieve the organisation’s strategic objectives
  • Review processes suggest improvements and monitor the progress of the changes
  • Analyse the ‘Voice of the Customer’ to align changes to customer requirements
  • Engage stakeholders to collectively remove waste and optimise the whole ‘Value Stream’
  • Select the appropriate methods and tools within the improvement framework
  • Influence organisational culture and employee behaviour to support Operational Excellence

This KC ACADEMY Management & Leadership training is based on a combination of (a) coach led training, (b) practical application of techniques through individual and group activities, and (c) discussion and reflection of delegate real life experiences. The seminar manual provides a guide to all tools and methods covered for future reference. 

Organisations will benefit from the participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity. The benefits are the following: 

  • An organisational culture of striving for operational excellence to create value and to sustain business growth
  • Aligning improvements to strategic imperatives
  • Engaging all stakeholders in the improvement efforts
  • Reducing defects and waste across the whole value stream
  • Improving the efficiency and effectiveness of resources
  • Increasing customer satisfaction capturing the ‘voice of the customer’
  • Promoting organisational learning and engagement

This KC ACADEMY training course will personally benefit the participants by being able to apply the thinking and techniques to identify, evaluate, and improve issues affecting them in the workplace. 

  • Developing their professional skills and critical thinking
  • Solving problems using structured, analytical methods
  • Making data-driven business decisions
  • Engaging more effectively with colleagues during team-based problem solving
  • Employing tools and techniques to reduce costs and drive customer satisfaction and profitability

This KC ACADEMY Operational Excellence training course is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance. 

This course will benefit all levels of personnel in private as well as public sector organisations:

  • Managers
  • Team Leaders
  • Supervisors
  • Healthcare
  • Technical Staff
  • Healthcare
  • Operations Personnel

Daily Agenda

DAY 1:
Operational Excellence in Perspective 
  • The OPEX Framework
  • Strategic Approach
  • The 10 Core Principles of OPEX
  • DMAIC Improvement Method (Define, Measure, Analyse, Improve & Control)
  • Voice of the Customer
  • Customer-Supplier Partnerships
DAY 2:
Quality Management 
  • Project Pipeline Development and Prioritisation
  • Value Stream Mapping
  • Process Effectiveness
  • Effectiveness (Overall Equipment Effectiveness)
  • Zero Targets
  • Reliability
DAY 3:
Group Dynamics: From Groups to High-Performance Teams  
  • Organisational Culture Analysis
  • Problem Statements
  • Group Problem Solving
  • Root Cause Analysis
  • 5 Why Analysis
DAY 4:
Managing Lean 
  • Lean Principles
  • 7 Wastes
  • Mistake Proofing
  • Total Productive Maintenance
  • Set-up Reduction / SMED
  • 5S
  • Line of Sight
DAY 5:
Cultural Leadership: Methodology and Practice
  • Cultural Leadership
  • Kanban
  • Kaizen
  • Control and Monitoring Plans
  • Change Management Framework

Frequently Asked Questions

There are no prerequisites. Our courses are open to students of all backgrounds who are 18 years of age and older. All courses are conducted in English. Video lectures include English subtitles and the option to slow-down, pause, or replay lectures for better retention. Discussion boards are a critical component of each of our courses; therefore, we suggest students have a conversational knowledge of English when pursuing a Certificate of Completion. For any of the art writing courses, students need to be 100% proficient in written English.

You should have an up-to-date web browser such as: Chrome, Safari, Firefox, or Internet Explorer. For more detailed information, please see the guides for supported browsers and basic computer specifications. Our Online Courses can be accessed on a mobile or tablet device, although we strongly encourage you to have access to a desktop or laptop computer and reliable internet connection for certain course components. Former students have told us it is easiest to read discussion threads and complete written assignments on a laptop or desktop computer.

Registration is available on our website. Just follow these simple steps: Click the “Apply Now” button in the top right corner of your screen. Select “Online Courses.” Choose your course(s). You will be asked for basic contact information and your credit card payment. We require full payment at the time of registration and all tuition is billed in US dollars. Be sure to check with your bank or credit card company, as your financial institution may charge a foreign transaction fee.

Our classes are kept small, at no more than 30 students, to better facilitate and encourage personalized interaction with the instructor and fellow participants. Your classmates come from all over the globe and contribute their global perspectives and experience. Some are currently working within the arts while others are just beginning. All classmates share in their passion for the art world.

It is recommended that you begin your course promptly. If you do need to start the course a few days late, contact your instructor as soon as possible after the course has opened to discuss your options. Registration closes on the Friday after the course begins.

Enroll now

Click on a date to enroll and save your seat
20-24 May 2024
Fee: $5,950
27-31 May 2024
Fee: $5,950
Online streaming
17-21 Jun 2024
Fee: $3,950
17-21 Jun 2024
Fee: $5,950
29 Jul-02 Aug 2024
Fee: $5,950
07-11 Oct 2024
Fee: $5,950
Online streaming
09-13 Dec 2024
Fee: $3,950
09-13 Dec 2024
Fee: $5,950
16-20 Dec 2024
Fee: $5,950
23-27 Dec 2024
Fee: $5,950
Course customization available
Course customization available

This training course is available to be conducted at your own pace & at your own time. Request for a quotation now and our training advisor will contact you shortly

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