Introduction

KC Academy’s 10-day Priority Management training course will provide you with the tools and techniques needed to manage your time proactively and effectively and hone your personal effectiveness.

This two-module Priority Management training course covers these strategic areas in a unique, proactive manner, which will result in top quality performance back in the workplace. 

Successful people set themselves goals and objectives.  They know what they need to do and how to do it and plan to help them achieve it.  How you plan and prioritise your day are two of the critical skills necessary to succeed and add value to your organisation.  Time is one of our most valuable resources, yet we don’t always manage it as effectively as possible.  Not managing your time can lead to a stressful working environment, preventing you from being successful and achieving your goals.

A key aspect of addressing this challenge is influencing others to support you to assist in achieving mutual goals. To do this, finely honed communication skills are considered by many thought leaders to be an integral part of any business professionals’ toolkit.

This training course will highlight:

• How to set yourself realistic goals and objectives
• The importance of planning and prioritising daily, weekly and monthly
• The relationship between Emotional Intelligence and Influencing
• Techniques to help you structure a compelling proposition
• The role of effective communication in managing your day more effectively
• Strategies to manage workplace stress
• How to manage the demands of others who want/need your time

This training course is split into two modules:

MODULE I - Setting Priorities, Time Management & Stress Reduction

MODULE II - Personal Effectiveness & Influencing Skills

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Objectives

At the end of this training course, you will learn to:

• Set yourself meaningful goals and objectives
• Plan, prioritise and manage your time more effectively
• Communicate positively and assertively with time stealers
• Run more effective meetings and delegate effectively
• Identify and reduce stress in yourself and others
• Present your ideas in a compelling way
• Negotiate effectively whilst building long term relationships
• Design and deliver a memorable presentation
• Influence Decision Making in the workplace
• Build long-lasting business relationships with others

Training Methodology

This training course will involve a high level of participation facilitated by the training course tutor using a range of proven blended learning methods. This methodology includes trainer delivery combined with individual and group exercises to reinforce key messages.  All learning styles are addressed, and mediums such as video, small group role-play, questionnaires, games and discussions are used to ensure the training is fun, engaging and empowering.

Organisational Impact

Companies who invest in this training course are providing employees with the opportunity to gain a set of skills and knowledge that will benefit the productivity of the individual and the business.

• This training course introduces delegates to the benefits of goal and objective setting, which will allow employees to become more effective and productive.
• Delegates are shown how to take charge of their day, make the best use of their personal best times, and plan their workload to ensure that personal and company objectives are consistently met.
• This training course provides delegates with the skills and strategies to communicate more effectively in various contexts to develop effective working relationships and achieve business goals.
• By equipping employees with powerful communication strategies, employers are ensuring their staff are more productive and effective in their job roles
• All skills learnt are multi-dimensional in scope and application, which means any delegate from any job function who attends this training course will benefit.

Personal Impact

By learning how to set priorities, manage your day and influence those around you, you will be more effective in your job role and achieve tremendous success.

• Each delegate will set their own goals and SMART objectives that they can use for their life, work and personal purposes.
• You will create a work plan that you can use to prioritise and manage your day more effectively.
• You will learn empowerment techniques that will allow you to communicate more effectively with others looking to take your time.
• You will build confidence by the application of communication tools and concepts in a motivational learning environment.
• Each delegate will have the opportunity for self-analysis through questionnaires designed to help you understand your own and others behaviour
• You will learn core negotiation skills that will achieve Win-Win outcomes for both parties.
• Delegates will leave the training course with a clear action plan to apply back in the workplace.

Who Should Attend?

This training course is aimed at professionals who want to take better control of their time and be more productive.  It will also benefit those who find their working environment quite stressful and want to take control of reducing stress.

This training course is suitable for a wide range of professionals but will greatly benefit:

• Team Leaders
• Supervisors
• Heads of Department
• Training Professionals
• Senior Business Leaders
• First Line Managers
• General Managers
• Middle Managers
• Project Managers
• Employees with specific development need to influence and persuade other people more effectively.

Course Outline

MODULE I - Setting Priorities, Time Management & Stress Reduction: Managing Stress & Pressure at Work

DAY 1

Managing Yourself and Your Day

• Goal Setting – Why have Goals?
• Setting SMART Objectives to achieve your Goals
• Planning and Scheduling your Activities
• Establishing Responsibilities and Priorities
• Effective Use of Diaries, Time Planners, Time Logs, etc.
• Criteria for Prioritizing using the Urgent and Important Model
• My Perfect Day – When are you at your best?

DAY 2

Personal Time Management Styles and Communication

• Your Time Management Style – Productive or Obstructive?
• Highlighting Personal ‘time-stealers’ and Areas for Development
• Procrastination – the Stealer of Time
• Dealing with Interruptions and Distractions – staying focused
• Communication Styles and How to Use Positive Communication to Aid Productivity
• Empowerment Techniques – Learning when to push back using the WISH Model

DAY 3

Effective Meetings and Delegation

• Meeting Preparation – What tools do you need?
• Managing the Meeting – Time-keeper, Note Taker, Chairperson
• Tips and Techniques for Effective Meetings
• What does Effective Delegation look like?
• Styles of Management that Aid and Hinder Delegation
• How to Delegate Successfully
• Understanding How People Learn
• The Use of Feedback in the Delegation Process

DAY 4

Understanding Workplace Stress and its Causes

• What is Stress?
• What Contributes to Workplace Stress? – The Top Ten Causes
• The Impact of Stress on Personal Performance – the Positive and Negative Effects of Stress
• Recognizing the Signs of Stress in ourselves and others
• Tips and Techniques for Managing Stress
• Maintaining an Effective Balance between Home and Work

 DAY 5

Managing Workplace Stress through Behavior and Communication

• Understanding Behavior Types: Passive, Aggressive, Passive Aggressive and Assertive
• How our thought process affects our behavior
• Developing Self-assertiveness to Achieve Greater Control over Stress
• Conflict Management – common cause of Stress
• Analysis of Individual Conflict Management Styles
• Using Emotional Intelligence to Manage Stress and Conflict Situations

MODULE II - Personal Effectiveness & Influencing Skills: Communicate, Negotiate, Influence & Persuade

DAY 6

Personal Inter Communication Skills

• Defining Influencing and Persuasion
• The Science of the Change Curve and Your Role in Influencing Others
• Exploring the Barriers to Effective Communication
• How the Brain works in the Communication Process
• Understanding How People filter Information
• The Relationship between Emotional Intelligence and Building Powerful Working Relationships
• The Importance of Non-verbal Communication when interacting with others
• Completion of Own Personal Profile

DAY 7

Effective Influencing Skills

• Understanding the Communication Cycle
• Introduction to the Influencing Model
• The Critical Elements of the Influencing Model explained and demonstrated
• The Key Skills of How to Listen Effectively
• Asking Questions to Understand the other parties perspective
• Structuring a Strong and Compelling Argument
• The Importance of Flexibility when proposing a Solution
• Influencing Decision Making at Work
• How to Use Decision Making Tools in Practice

DAY 8

 Negotiating Win-Win Outcomes

• Defining Negotiation and the Characteristics of an Effective Negotiator
• Understanding the Concept and Language of Negotiation
• Why all business professionals need excellent negotiation skills in the workplace?
• The Zone of Possible Agreement (ZOPA) – Understanding Negotiation Parameters
• Preparing for your Negotiations using the Like, Intend and Must (LIM)
• Learning How to Identify Negotiable Variables – What do I trade?
• Exploring Why BATNA (Best Alternative to a Negotiated Outcome) is a powerful negotiation tool

DAY 9

Delivering a Presentation Effectively

• Understanding the Key Components of Delivering a Memorable Speech
• The 5 P’s of Preparation Explained
• The Importance of Structure when Preparing a Presentation
• Introduction and Use of the INTRO Formula
• How to Use your Voice Effectively
• Exploring the Role of Body Language when Presenting
• Top Tips on How to use PowerPoint
• Discover the Power of Illustrations and Stories
• Learn How to Control Nerves before Delivering a Vital Speech
• Using the Personal Vocal Checklist

DAY 10

Communication Strategies for Professional Excellence

• The Six Laws of Persuasion Explained
• The Importance of Raising Personal Visibility and Credibility in the Workplace
• Determining Who You Need to Know in Your Organization to Increase Your Sphere of Influence
• How to Build a Personal Influencing Network Map
• Developing a Personal ‘Plan of Action’ for your return to Work
• Exploring Resources for Your Ongoing Personal Development