An Intensive 5-day Training Course

Employee Relations and Engagement

Motivation, Grievances, Conflict and Discipline

INTRODUCTION TO THE COURSE

The Employee Relations and Engagement training course offers a strategic exploration of modern practices in employee relationship management. It focuses on strengthening the connections between individuals and the organisation, as well as among colleagues, which is fundamental to building a positive work culture. Employee relations directly shape the decision-making processes within human resources and significantly influence overall organisational performance.

This training course equips participants with the knowledge and tools to foster an inclusive and collaborative work environment where individuals feel valued and motivated. By cultivating mutual trust, addressing individual and group concerns with sensitivity, and aligning employee engagement efforts with business goals, organisations can unlock the full potential of their workforce.

Key highlights of this Employee Relations and Engagement training course include:

  • Strategies to build a workplace culture that promotes trust, cooperation, and open communication
  • Developing employee engagement policies that enhance loyalty, motivation, and organisational alignment
  • Understanding the distinction between job satisfaction and true engagement, focusing on meaningful contribution
  • Recognising and resolving workplace conflicts effectively
  • Real-life case studies demonstrating best practices in handling disciplinary and grievance matters

COURSE DETAILS

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OBJECTIVES

By the end of the Employee Relations and Engagement training course, participants will be able to:

  • Design and implement impactful employee relationship strategies
  • Understand the critical role of managers, supervisors, and team leaders in sustaining positive employee relations
  • Address behavioural and performance issues constructively
  • Influence managerial behaviour to align with employee engagement objectives
  • Apply effective procedures for managing grievances and disciplinary actions
  • Manage absenteeism proactively
  • Recognise the value of employee assistance initiatives within the workplace
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TRAINING METHODOLOGY

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback.

Each day of this training course will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

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ORGANISATIONAL IMPACT

When the principles taught in this Employee Relations and Engagement training course are applied, organisations can expect significant improvements in:

  • Leadership effectiveness across departments
  • Employee morale and motivation
  • Collaboration between ER professionals and operational leadership
  • Productivity and commitment among team members
  • Alignment between organisational values and workforce behaviour
  • Professional standards relating to performance and conduct
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PERSONAL IMPACT

Participants attending the Employee Relations and Engagement training course will gain:

  • Enhanced skills to inspire and engage employees effectively
  • Deeper insights into employee motivation and workplace behaviour
  • Competence in resolving grievances and managing difficult conversations
  • Clarity on the distinct roles and responsibilities of HR, ER, and line management
  • Practical techniques for managing disciplinary actions professionally
  • Tools to address common issues such as lateness and absenteeism
  • A structured approach to aligning performance management with employee engagement
  • An understanding of how organisational values can be reflected in everyday ER practices
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WHO SHOULD ATTEND?

This KC Academy Employee Relations and Engagement training course is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation.

Attendance at this training course will benefit:

  • Employee Relations Specialists
  • HR and Personnel Professionals
  • Line Managers
  • Supervisors and Team Leaders

DAILY AGENDA

Day 1: The Core Role of Employee Relations
  • The Context
  • Change Management
  • Understanding the Rationale of ER
  • The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
  • The Distinction between the Role of ER and the Role of the Manager
  • The Impact on Policies and Procedures
  • The Psychological Contract
Day 2: The ER Function in Practice
  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross Misconduct
  • Discipline - Poor Performance
  • Appeals
  • Handling Sickness Absence
Day 3: Supporting the Manager, Supervisor or Team Leader
  • Grievances
  • Conducting the Grievance Interview
  • Management’s Right to Manage
  • Equal Opportunities
  • Discrimination
  • Equality and Diversity
  • Harassment and Bullying
  • Motivation
Day 4: Managing Employee Performance and Engagement
  • The Performance Management Process
  • Motivation and Goal Theory
  • Giving Feedback and Coaching
  • Informal Participative Decision-making Programmes
  • Job Enrichment
  • Self Managed Work Teams
  • Quality Circles and Kaizen
  • Formal and Informal Consultation Programmes
  • Employee Assistance Programmes
Day 5: Conflict Resolution - Documentation and Software
  • Getting the Best from People
  • Techniques for Resolving Conflict
  • Conflict Management Programmes
  • The Ground Rules
  • Workplace Investigations
  • The Importance of Good Records – consider cloud-based software
  • Personal Development Planning
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Certificate

On successful completion of this training course, KC ACademy Certificate will be awarded to the delegates

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